Having checked in the accommodation was extremely basic very tired radiator didn't work in bedroom no cold water in bathroom tap. It was clean and this was a brief overnight stay as my daughter was competing in Bristol on the Sunday . Therefore initially we were prepared to overlook these things as it wasn't dirty . Sadly things got worse room 50 was host to a loud bunch of 6 to 8 guests partying shouting loud music etc. Management were informed and we were told that nothing could be done til 23.00hrs !!!! If you didn't know don't expect any quiet before then ! This continued and apparently the night porter would speak to them . Eventually they went out then there was another disturbance at 1.30 with men shouting laughing not sure what room this woke my daughter up I rang the porter who claimed he would investigate . Between 3 and 4 the revellers returned and partied all night til 5 /6am therefore we had hardly any rest . When my husband had spoken to management earlier in the eve he was assured that if these guests were so badly behaved they would be refunded and told to leave but In reality this never happened !
Instead on emailing the hotel on Sunday we were told there were numerous complaints given an apology but no refund to us was offered . I am especially cross that they don't value guests who behave in a normal respectful way at all! Several people and rooms were disturbed but they let the perpetrators of aggressive and binge drinking culture stay to the detriment of their business and guests very strange attitude to have .
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- Also Known As:
- The Town And Country Hotel Bristol
- Town And Country Bristol
- Town Country Lodge
- Town And Country Hotel