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“Significant problem!” 1 of 5 bubbles
Review of Helen Hotel

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Helen Hotel
Ranked #19 of 35 Hotels in Cambridge
Certificate of Excellence
travelling
1 review
“Significant problem!”
1 of 5 bubbles Reviewed 19 September 2011

The Helen Hotel would not provide laundry service during my stay and instead I had to walk a VERY long way to the nearest laundromat (there is none near the hotel). I have very few concerns with a hotel - can even deal with thin walls - but one thing that I would expect is a laundry service. Most travellers need clothes to wear!

  • Stayed September 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ffp06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

Traveller rating
    40
    74
    35
    14
    4
See reviews for
19
62
18
44
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Warwick, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 August 2011

Stayed one night in the Helen Hotel on a 're-scheduled' sight seeing trip to Cambridge (long story!). We were made to feel welcome on arrival, and when we mentioned that we were sight seeing the hotel provided us with a good street map of Cambridge and also useful bus information.

We had a room at the back which was quiet and reasonably sized... We're light sleepers, and the only issue we had was that sound travels in this hotel - doors being opened and shut, light switches being operated, creaky floor boards... but that's my only criticism and if you're not such a light sleeper then you'll probably not be worried by that.

Overall, I think the Helen Hotel offers good value for money. There is no problem parking there, staff are friendly and facilities are generally good. Breakfast was a little early 7.30 - 9.00 on the Saturday morning, and it was about 9.45 before we realised this! But the hotel were very accommodating and were still able to provide a continental breakfast...

Room Tip: Quieter rooms are at the back of the hotel
See more room tips
  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank warwicks_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
75 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed 14 August 2011

Stayed two nights in a room at the front of the hotel, It was very noisy with traffic all day and night. If you book ask for a room nearer the rear if you are a light sleeper. It a bit dated . Beds very hard but to offset all of the negatives the breakfast was really good and you help yourself. As well as the free parking there is a lovely garden that you can sit in. The reception and dining staff are really great. Nice stay.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank salsagal50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 28 July 2011

A colleague and I visited this hotel for one night in July and were very impressed.

The receptionists were very friendly and helpful. We both had single rooms and although my room was small, it wasn't too tiny - and the bathroom was sizeable compared to other small rooms I have stayed in. Definitely no feelings of claustrophobia!

The decor was very plush and the bed very comfortable. Nice touches like tea and coffee in the room and free toiletries also added to the plus points.

The breakfast was fantastic for a small hotel - a big selection of cooked, pastries, cereal and condiments. The waitresses brought you juice and fresh tea/coffee on request.

Parking was available at the hotel and the receptionists allowed us to leave the car there all day on the day we checked out, although I can't guarantee this would be the case if the hotel was busier on the night we stayed.

The only downsides I had were that it was very hot in the room, and there were some parts which could have been repaired - my shower head holder had come loose and a shelf was coming away from the wall. It would be better if the rooms were more regularly maintained as these problems would be easily fixed.

Overall, a very happy stay - I'd go there again!

  • Stayed July 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank flyingporcupine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 June 2011

It's an unpretentious building a few minutes out from the city centre, but it has off-road parking and the area is wonderfully quiet.
In all the times I've visited, it's always been clean, dependable - like an old friend.

  • Stayed July 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HagoHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 December 2010

We stayed at the Helen Hotel because it was close to the railway station as we had booked a Christmas Special steam train trip to York on Saturday 11th December. The hotel was exactely what we expected having read the reviews on trip advisor. Friendly staff, clean room, sparkling bathroom and a good breakfast. Having seen how busy Cambridge is, we were happy to stay outside the center. Also the hotel parking was an extra bonus. Overall a good choice.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HuggyBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 November 2010

The Helen Hotel was ideal for my needs. Just a single night stay in Cambridge for work. Great to have parking in such a central location and ideally placed to walk down to the Cineworld and restaurants. Rooms were very clean and a good choice of freshly cooked breakfast.

  • Stayed November 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lin_D371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Helen Hotel

Property: Helen Hotel
Address: 167-169 Hills Road, Cambridge CB2 8RJ, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#9 Business Hotel in Cambridge
Price Range (Based on Average Rates): $
Number of rooms: 22
Reservation Options:
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Also Known As:
Helen Hotel Cambridge

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