Checked in early due to distance, left a message at reception so that my guests would know where I was. My sister checked in an hour later was given my room and had no knowledge of where I was. We had to message ech other. Apparently I was in my room ( which had not been allocated ) and my sister and niece were given my room key. No message relayed, not a good start but changed rooms so decided to check out cambrige.heavy heavy rain so decided to return for coffee before our booked evening meal. The whole reception areas were fully booked for afternoon tea. No where to have a coffee, other than 3 chairs in a corridor. Not happy. When the rain stopped they offered us outside seating which they wiped down. They were still damp.the rooms are average,and I was disturbed when just after entering my no allocated room with my guests ( like two minutes really) someone came into my room to check the mini bar. No knocking jyst enetered . Just arriving and with my sister and niece I found this intrusive and intimidating with no knocking. He told me I should have put the do not disturb sign on the door, like I have learning difficulties. I had only been in the room for a few minutes!
When we checked out they gave us the wrong receipt bill with other people's detils on,god knows who have ours. We returned immediately and were told they had put the wrong receipt and bill together. If it wasn't for the evening Meal I would classify this as faulty towers. As a customer services trainer there is an acceptable bar, if it had been busy, busy I could have tolerated some of it. It wasn't. When we booked we had reasonable expectations,unfortunately they were not met. If it wasn't for the evening meal and the dining room staff !!
What a total let down . My sister had booked thi foe me as a special birthday surprise. My sister , my niece, and me . Should have been special if not perfect.
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- Also Known As:
- Felix Hotel Cambridge