A group of us went to watch the Friday night comedy acts at Alexander's. It was fantastic and I would highly recommend going ASAP! I laughed myself to tears countless times! The staff were lovely too, kindly helping out with providing extra chairs etc.
Unfortunately, the good bar staff were let down by one member in particular. As I patiently waited to be served at a very quiet bar (for a Friday night) he failed to acknowledge me and served a guy who just arrived next to me. Fair enough, I thought, we all make mistakes. He then, however, continued to serve another customer who arrived after myself. At this point I politely told the bartender that I had arrived first and had been waiting for over 5 minutes to be served. He simply told me I was wrong.
It doesn't take an expert to know that the correct approach to take at this instance would be to sincerely apologise. There is a ton of competition in Chester, and with service like that, Alexander's isn't cutting it.
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