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“Out dated and over priced” 2 of 5 bubbles
Review of Hotel California

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Hotel California
Ranked #34 of 39 Hotels in Newquay
Cornwall
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Out dated and over priced”
2 of 5 bubbles Reviewed 2 January 2012

Had our wedding reception here 25 years ago and was keen to return.The reception area was as good as we remembered but unfortunately thats where it ends.The lift is antiquated and only accomodates 2 people at a time.The bedroom was very tired with threadbare patches on the carpets,very worn furniture and fixtures.Infact the whole room and bathroom looked like it had not been maintained in the last 25 years.The bed was most uncomfortable but the bedding was clean.There was tea and coffee but no cups or spoon!We decided to use the indoor fire escape stairs to get down to the dining room and were shocked to find them partially blocked with a table and other furniture part way down!!The pool area and bowling areas also need some TLC.Over all we were very disappointed that this once lovely hotel has been allowed to deteriorate to this extent.Its saving grace are the friendly staff and views.

Room Tip: Stay elsewhere
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  • Stayed December 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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604 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Cornwall, UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 December 2011

We stayed over for a work's Christmas party - never again!

Awful damp smell, which we narrowed down to a square yard of carpet in the corner (in-front of the drawers/tv) that was sopping wet.

Room was very small with an uncomfortable bed. Bathroom was clean(ish) but in a bit of a sorry state. Shower was rubbish. Everything was in need of a refurb. Doors were shabby and don't even use swipe cards. The door of the room next to us looked like it had been kicked in.

Staff were friendly, albeit all foreign. The Full English breakfast was probably the worst I'd ever had - no wonder the portions were so small !!

Room Tip: Go elsewhere...
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  • Stayed December 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cornwall_UKAnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Newquay hotels

Plymouth
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 5 December 2011

stayed here last weekend. Travelled straight after work and booked in. the weather was appalling and so we decided to try the restaurant. the menu was displayed at reception and looked good, but when we asked we were told that due to lack of numbers the restaurant was closed. why the menu was still showing is anybodies guess.

we ate at the bowling alley. the food there was okay and freshly cooked, but not what we wanted when we arrived.

the room was a twin. the beds were okay, nothing special. the room was cold, surprising as we had booked earlier in the week and so were expected. the decor could have done with updating, as could the bathroom.

on the second night the restaurant was open, but was hosting a party and although it wasn't exclusive, we were under dressed and so had to eat out.

whilst the staff were nice, and the breakfast was adaquate, i do not think that we will return. that is a shame as the location is good.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Alistair522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 20 November 2011

From the website it looked lovely as did the enterance and the restaurant, However when you move up to your room, the experience is vastly disappointed, Poor rooms, in dire need of painting, shabby furniture and the worst bed I have ever slept in, with a mole hill in the middle, I have stayed in 1 star ski resorts with better beds. The bathroom was dirty and mouldy, so much so i didnt shower at all as I didnt want to get in.
Sorrry to report a shabby hotel not worthy of a 3 *. I am not fussy and have stayed in a number of hotels this one is in a real need of bedroom overhauls.

Room Tip: choose another hotel !
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  • Stayed November 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 19 November 2011

Booked during August 2011 for 3 nights, location and price seemed about right. However, this is one of the worst hotels we have ever stayed in for the following reasons; £117 a night b&b had to be paid up front - alarm bells ring; room shabby; damp/smelly rooms; sticky carpets; dated decor - 80's; lumpy mattress; food no frills standard to name a few. Top tip - view your room before paying !!!

The indoor swimming pool was small, shabby and dated and not used even though we paid for it.

On arrival the outside was very dated and our hearts sank, after a 3 hour drive it was most disapointing. When asked why you had to pay up front reception advised it was normal for this hotel ! We were shown to our family room that was not a 3 star standard, travel lodge would have been a far better choice. The first room was behind reception via a short corridor and it looked onto the main path to the bowling alley. Under the window was an air conditioning unit that buzzed away all day and night. Bathroom suite was in need of replacement, broken extract fan and the wc cistern had a cracked top that had been superglued, bath sealant grubby This room was also very dark, damp with a musty smell - even the curtains had rising damp stains. Upon complaint to the first receptionist, (even though 3 year old has asthma) we were told there were no other rooms available, so at 9.00pm we reluctantly stayed the night.

The next morning after an uncomfortable night sleep on the worst mattress ever we asked another receptionist if we could change rooms. To our surprise we were shown two other rooms that overlooked the outside pool that were also available the night before ! These rooms were a 25% improvement but still not 3 star standard expectation.

Good points were most staff were pleasant and room cleanliness ok. This hotel could be improved by replacing bathroom suites, carpets, curtains, mattresses as a minimium.

Room Tip: 1 - choose different hotel, 2 - get room over looking pool with balcony
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  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank InspectorWexford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 11 November 2011

I stayed at the Hotel California with work for just under a week in August (we were working at Boardmasters). There were around 25 of us and we all had to share rooms (they had been booked this way). The hotel lobby and restaurant all looked relatively posh and well kept, however the rooms were a different story. They weren’t dirty as such, but were old and shabby – faded curtains, handles missing off drawers etc. They also always seemed to have spiders in them which was not great as I’m not a fan of spiders! However I did find the rooms relatively quiet and the bed comfortable.

The room size I had (1 double & 1 single) was good and had enough storage space, however, my colleagues rooms were a different story. They were put in what we referred to as ‘the servant quarters’ which were found through an unmarked door in the restaurant in a tiny corridor. They were twin rooms but each guest had to re-arrange their rooms as the twin beds were placed so they were basically a double bed – not good for those who didn’t know each other!

Parking was sometimes an issue although this was because we had a lot of cars for the amount of staff who were there, but it was free and enclosed so was good.

Breakfast was a good selection and well cooked, however it was awkward having to wait for the waiters to approach you to order a cooked breakfast & tea & coffee – this was often an issue as we needed to have a quick breakfast to start work, but once it was ordered it didn’t take that long. We didn’t eat in the restaurant (it was a bit too posh & overpriced for us), but we did eat in the bowling ally on the ground floor, which although not to everyone’s tastes was a good portion and good price – chips, burgers etc. I must mention the bowling ally staff, they were very friendly and dealt with our food, drink and bowling ally requests very well. It’s a full size bowling ally and is relatively cheap and lots of fun!

The reception staff were also great in dealing with our ever changing room requirements, and were very friendly and welcoming the whole time we stayed there. The night staff were also very helpful, as after we returned from work at around 3am I go locked out of my room and they were very helpful in letting me back in. It was also obvious to see that the owners really cared about the hotel a lot. They were often in the lobby in the morning making sure everything was okay.

It was also good that there was a costal path which was around a 20 minute walk to Newquay beach where we were based. To reach this you need to walk all the way to the main road and then turn left towards new housing developments, then when you get to what looks like a toilet on the right and that’s where the path starts.

Lovely little hotel and caring staff, could just do with a little bit of a re-vamp to make it great.

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hannahgosney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
s wales
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 7 November 2011

stayed here for 3 nights end of October Room had a funny smell like cats pee, Or amonia the carpet was shabby, Balcony door would not close properly there was a gap on the top, Bath had brown stains around plughole, The room was not cleaned all the time we wre there, and only one set of towels were changed every day.There was no tiolet brush in bathroom.The lift was never working which meant we had to walk upstars to second floor My friend was disabled and had a mobility problem which did not help because when you got upstairs you had a glass door to open towards you at the top of the stairs which I thought was dangerous.Food was okay and staff worked hard many doubling up as cleaners and waitresses the barman also doubled as a waiter.The view was lovely from our room we could see right accross the estuary but I think the hotel could do with refutbishmnet, looked so nice in the foyer but pool and Jaquazi area let it down would not want to stay here again

  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank daisyjane10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel California

Property: Hotel California
Address: 32 Pentire Crescent, Newquay TR7 1PU, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#16 On the Beach Hotel in Newquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel California 3*
Number of rooms: 50
Official Description (provided by the hotel):
Overlooking the Gannel Estuary and Crantock beach, Hotel California a 3* listed hotel is just a 5 minute walk from Newquay’s famous Fistral Beach & Vibrant town centre packed with some of England's best bars, restaurants & Nightclubs. There are 2 swimming pools, sauna, games room, Solarium, Hairdresser and free parking. The hotel also has a 4-lane bowling alley, squash court, table tennis and snooker and pool tables.Guests can relax with a drink and enjoy the sun terrace, or sit down for a candle lit dinner in our restaurant with views over rolling countryside, the Gannel estuary and Crantock beach.Away from the town centre, Hotel California’s peaceful rooms each feature a TV, complimentary tea & coffee facilities, Direct dial phone, Trouser press & Hair dryer. ... more   less 
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Also Known As:
California Hotel Newquay
Hotel California Newquay, UK - Cornwall

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