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Reviewed October 8, 2018 via mobile

Myself and husband have just returned from here,the hotel was very nice,reception staff especially Caroline were great, the entertainment was really good for a shearings, didn't like Thursday he was poor, food was good well presented,we upgraded on one evening to steak it was great, I would also like to say the older bar man was really nice to

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded October 17, 2018

Hi Janet

Thank you for your review of the Beresford Hotel on your recent stay with us, and I am so pleased that you enjoyed yourselves.

Hope to see you again in Newquay

Kind regards

Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018

We had a 5 day break, the hotel in general was clean and tidy, all staff friendly and helpful.

My husband and I are both vegetarians and found the menu poor, only 1 main choice, which unfortunately did not appeal to us on several evenings resulting in us going out to eat . The "duo of cheese" was a joke, 2 small cubes of stilton and a slither of cheddar.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank ed123217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded October 17, 2018

HI

Thank you for taking the time to comment on your recent stay with us, and I am glad that you found the hotel to be clean and the staff helpful and friendly.

I am sorry that you found the vegetarian options not to your taste, our Chef would have been happy to discuss other options for you.

We hope to welcome you back to Newquay in the future.

Kind regards

Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2018

We have just spent 5 days here and arriving to leaving the staff were wonderful. We had a sea view room on third floor which was excellent, the food was very good, the entertainment was brilliant every night, all in all we really enjoyed our stay and would definately recommend it we will certainly go back again

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank holajulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded October 12, 2018

Hi

Thank you for your great review, I am delighted that you enjoyed your stay and found the food and the entertainment to be good.

We look forward to welcoming you back in the future.

Kind regards

Jackie Cunliffe
General Manager

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Reviewed October 2, 2018

We had very comfy room with wonderful sea views. Also had shower as requested. Room was clean and well looked after by housekeeping staff. Only drawback was no toiletries provided.
All the staff were very friendly and helpful. The food was well cooked and presented. The evening entertainer J J ????? was absolutely brilliant. There were no smutty jokes, he played several instruments and sang well. Usually we leave fairly early as entertainment can be off key. We thoroughly enjoyed his whole show. Would recommend him highly. As we drove there we had trips out at our own pace and always welcomed back. Would definitely come here again as one of better hotels.

Room tip: Next time would request 3rd floor as floorboards creaky and not sound proofed as oldbuilding.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Alaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded October 3, 2018

Hi Alaine

Thank you for your great review, I am delighted that you enjoyed your stay with us.

JJ Wilde is good isn't he, I love the saxophone he plays at the start of his show!

We will be very pleased to welcome you back to Newquay in the future.

Kind regards
Jackie Cunliffe
General Manager

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Reviewed September 24, 2018

We arrived on Friday afternoon for a 3 night break with family and friends. We had reserved parking at the rear of the hotel and were able to access from the rear with a code. Check- in was swift. We were put in Room 1. This room is just awful, so dark and dingy and the bathroom needed a lot of tlc, very mouldly around the shower. Really needs a good upgrade before it is let out to people. Small window that overlooked the fire escapes and air fans and staff smoking area. Thankfully i didn't need to use the shower that evening. The toilet was making a noise after flushing and wouldn't stop. We reported it and maintenance sorted it for that night. The next day same thing happened and then it wouldn't flush at all. Needed a plumber. We then asked to be moved. We moved to Room 3 which was much nicer, really light, spacious and had a nice sea view, easy chairs and everything worked. We had 4 drink vouchers every night which we could upgrade, also bingo, quiz and entertainment. Food was delicious, hot, well presented and just the right amount, 3 courses for dinner and a good choice. Breakfast was buffet style, piping hot and lots of it. The hotel was quite full as a few coaches in. Didn't have to wait long for anything. All the staff we met were pleasant and welcoming. Special thanks to the duty manager on Saturday for moving us so quickly and maintenance man for trying his best to fix our problem. Good location for the shops and visiting Cornwall, sea view is obviously better but you usually have to pay for an upgrade. Some rooms have been newly decorated and fittings upgraded. Apart from the first room we had a very enjoyable weekend and we would stay again.

Room tip: seaview or newly decorated room.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded September 27, 2018

Hi Tracey

Thank you for commenting about your recent stay with us, and I am glad that you enjoyed many aspects of your holiday.

I apologise for the problems that you had with the plumbing over the weekend, I understand how inconvenient this can be, and whilst we thought we had put it right on the first day, of course it happened again.

The hotel is continually being upgraded and therefore the rooms are at different stages of décor, and I appreciate that room 1 is not of the same standard as room 3.

We enjoyed having you and your family to stay with us and very much hope to see you again. If you do decide to come, please give us a ring before you arrive and we can discuss your rooms.

Kind regards

Jackie Cunliffe
General Manager

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