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Cottage -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Newquay, Cornwall, England

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Filthy hot tubs and and a dishonest caretaker”
Reviewed September 12, 2014 for a stay in August 2012

Stayed here first in 2011 with family, had to have the cleaners back as it was grubby and the hot tub was milky and scummy. Decided on a repeat visit as we thought it must have improved as the owner has added a spa pool as well. we turned up, the garden looked like a small hurricane had gone thorough it, the garden chairs were broken and the BBQ was full of grease. Then we checked out the tub's we had called the leasing company on the Thursday and specifically asked that the pool was cleaned as we have trouble the last time. The smaller one was milky and smelt of stagnant water and the larger one was even worse, it have green slime around the edges and brown scum, I can only assume the last people didn't clean themselves properly before entering the tub. It took 3 days for them to come and clean both tubs and refill and heat up again. NOT HAPPY as it cost over £2000 and when we checked out the comments book we found that the very unhelpful caretaker from the previous year had ripped out or comments and added his own version which praised both him and the house to the roof. Good job we had a sense of humour. It's such as shame as we would love to go back as it was pure luxuary but the caretaker need a serious talking to.

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Liked best: Overall amenities in the house
Liked least: dirty hot tub
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
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