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Reviews (895)
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All reviewsbay restaurantsteep hillgroupon dealcar parkthe complimentary afternoon tealovely hotelrestaurant staffsea viewst michael's mounthonesty barevery afternoonno lifton arrivalshort breaklovely viewboth morningsmounts bay
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Reviewed April 30, 2016

A one night stay with my wife and two friends en route to Tresco. We had a good room overlooking the harbour and it was clean, comfortable and quiet. The reception was friendly and we were given a quick tour of the facilities while our luggage was delivered to our room. Our meal was excellent and we enjoyed pre dinner drinks after an afternoon walk round the harbour. There was a happy hour (2 for 1). We had a good breakfast and left for the easy 20 minute drive to Lands End airport. We will go again.
We did not like the extra charge for vegetables with our main dishes in the restaurant. We rarely meet this nowadays and find it annoying. Otherwise no complaints.

Room Tip: Sea rooms get a great view over the bay
  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded May 1, 2016

Dear Guests, thank you for your review. The team are very happy you enjoyed your stay and glad you found us ideally situated for your trip to the Islands of Scilly. We look forward to welcoming you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2016 via mobile

As a short description having in mind the fact that after my visit at the hotel penzance is not even wordy for a description being a loss of time ! I felt very unpleasant and felt like I was not welcomed there ! Poor services for a 4 star Hotel. Will never go back there and strongly recommend to everyone to chose a lower rate hotel because the people working at this sort of hotels actually care about their customers being willing to see you again and probably your friends.

Stayed: April 2016, travelled on business
4  Thank Negoita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 25, 2016

We were warmly welcomed and shown to our rooms. There is no lift but the staff will always help with luggage. Rooms were very clean if a little dated. We really enjoyed dinner - it was excellent, as was breakfast. Great location for the harbour. We would not hesitate to recommend this hotel.

  • Stayed: April 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded April 28, 2016

Dear Guests, it was our pleasure in welcoming you both and it makes us very happy that you enjoyed your stay and dining experience during your stay. We look forward to meeting you again next time.

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Reviewed April 22, 2016

I very much enjoyed my stay here. The hotel is near the station and could probably be reached on foot although the last hundred yards or so are up a steep hill. The car-park is a bit cramped and is also on a steep hill - you need good handbrakes - but this is Cornwall! Although it is near the sea front and main road you can't hear the traffic from the hotel.
My room was clean, comfortable and well-appointed: sockets where you need them, a cafetiere with ground coffee provided, comfortable bed and soft pillows that didn't turn into hard pancakes overnight. The shower was excellent, bath-robe provided, heated towel-rail, good quality hand-wash etc. The various lounges downstairs are comfortable and inviting. Free wifi.
One of the best features of the hotel is the breakfast: an extensive menu of fruit juice, fresh and dried fruit, yoghurt, cereals, ham and cheese, warm pastries and croissants, and a lovely variety of cooked dishes in addition to the 'full English.' A request for gluten free bread was no problem. The staff were friendly and very professional.

  • Stayed: April 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank awen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded April 25, 2016

Dear Guests, thank you for your detailed and positive review and we are pleased you had a lovely comfortable stay. We look forward to welcoming you next time when you can relax, indulge, taste, drink and enjoy yourselves once again.

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Reviewed April 22, 2016

We were very well looked after at all times from the moment of our arrival, when we were served at once with delicious complementary tea and cakes, even though it was rather late. Our room was perfect, plenty of space, a very comfortable bed with clean sheets every day and a superb view of the harbour and the town, the sea, St. Michael's Mount &c. The bathroom contained all we could wish for, a large bath, a shower, fresh towels every day. All was scrupulously clean. The breakfasts and dinners were excellent too, with a very good choice at reasonable prices. We were out for lunch each day, but the menu looked very attractive.
The hotel is conveniently close to the train station; a lovely scenic ride from London.

Room Tip: First floor front corner rooms have the perfect view.
  • Stayed: April 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank suscipe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded April 24, 2016

Dear Guests, Thank you for your review and it was our pleasure to welcome you. It makes us all very happy that you enjoyed all the services we provided you with and are looking forward to meeting you once again on your next visit when, like today, the sun will be sparkling on the sea in Mounts Bay.

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