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All reviews west wing self catering leisure facilities lovely grounds sea view indoor pool woodland walk tennis courts steam room hotel grounds buffet style full price reception area overlooking st ives special offer the main hotel short break
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Reviewed 4 weeks ago via mobile

We booked a short break at Tregenna. I had booked a West Wing room as I wanted to see the sea view.
Check in was great, swift, informative and everything you want.
Room, spacious, tidy, bed really comfy. Two points to note, the room was very warm but we asked for a fan that was in our room within ten minutes of asking. The carpets were not hoovered but again when raised was dealt with. The art to customer service is when you raise an issue it’s dealt with. Becky on reception is a real gem, helpful, smiling and a credit to your establishment.
Breakfast, delicious. We didn’t use the restaurant for an evening meal, bar staff friendly.
The hotel is on a hill, a 15 min walk into St Ives, and the walk back a bit longer. The gardens and grounds are beautiful.
Thank you Tregenna

Stayed: September 2018, travelled as a couple
Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 4 weeks ago

Thank you for your short break delight review.
We are delighted you found check in to be informative, swift and your room to be spacious, tidy with a really comfy bed.
Indeed Becky is a real Gem and a credit to the hotel, your praise will be passed directly on to her.
We hope to welcome you back again in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2018 via mobile

Fantastic family trip away in Cornwall during September.
We really enjoyed our stay at Tregenna and will definitely return in the future.
The staff were fantastic and extremely welcoming and accommodating, especially on reception.
We really enjoyed the food on offer and had breakfast and dinner nearly everyday at the hotel as there were plenty of options.
The views from the castle looking down on St Ives were simply stunning.
The location is perfect for access into town and we would highly recommend to others.

Stayed: September 2018, travelled with family
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 4 weeks ago

Thank you for your great family holiday review.
We are delighted you found the views from the hotel to be stunning and the location to be perfect.
All of the staff will take great pleasure in reading your kind comments you have wrote regarding them.
We cannot wait to welcome you back on our definite return.

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Reviewed September 17, 2018

well what a place to visit and stay, we booked in for a week self catering, the lodge we stayed in overlooked the golf course, it was very clean and tidy and had every thing you required, the breakfast was out standing.
we ate in the restaurant every evening and the food was brilliant, the only one thing I would say is that it would be nice to have some specials on to break up the menu.
the grounds are fantastic, two swimming pools, tennis court.
the staff were out standing from the reception staff to the waiters, managers, cleaners, and bar staff they could not be more helpful,
brilliant place and we will be back, thank you all for making our experience at your castle something to remember.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded September 17, 2018

Thank you for your recent review of your week’s stay in one of our self-catering properties. We are thrilled you found the grounds to be fantastic and all the staff to be outstanding. We all look forward to welcoming you back again very soon.

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Reviewed September 15, 2018 via mobile

I'll start by saying this is the third time i have visited Tregenna. On the previous visits it was wonderful, on this occasion we visited as part of a wedding party and was saddened to see how much it has gone downhill!

The grounds do not seem to have been kept to the same high standard that they used to be kept to, the wedding was due to be held outside. The grass area was covered in old confetti, biodegradable I'm sure but no effort was made to clear up the bulk of it. The hedges/bushes have grown to the point you can no longer see the sea whilst on the grass by the pavilion.
The pavilion is in need of a very good clean, covered in algae and discoloured from what it used to be. Considering couples are charged £200 if they wish to get married outside I find this appalling! The steps leading to the pavilion were also covered in algae and there were stray glasses left on the steps one or too perhaps you would accept but it was a lot more. All of the staff we encountered were pleasant apart from the gentleman who appeared to be in charge of organising the wedding party, the couple were rushed to the room for food, he interrupted speeches informing the couple it was time to cut the cake. Once the room was vacated he proceeded to clear and re arrange the tables ready for the evening do, I was shocked to see him being so careless with centrepieces literally dropping them into the window sills. Despite moving decorations no one noticed the glass tea light holder that had broken in two due to the heat of the candle! Drinks were expensive but we expected this, the food was all delicious no complaints at all regarding this. We decided against staying as we live 20 minutes away and I am so glad we did, we have another wedding to attend here next month I just hope there has been some improvements!

Stayed: September 2018, travelled with friends
3  Thank CornishMaid89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2018 via mobile

After reading the reviews. I was slightly worried about our upcoming visit to the castle. But the reviews could not be further from the truth.
Our visit was amazing from the start to end.
The drive up to the castle is breathtaking. The entrance is plush and transforms you back in time.
Our room was a west wing sea view. WOW
The room was massive. A huge bed , sofa and chair in the room.
The views were to die for. The view of St Ives simply stunning. Day and night. We could see the outdoor pool and wonderful grounds.
The room was serviced every day. Tea and coffee topped up.
The food in the castle is first class. Breakfast was full of choice. Staff are all very friendly and helpful.
The brassiere restaurant is lovely ,the crab linguine is perfect.
Again the staff friendly and helpful. Thank you.
The spa is lovely and relaxing. All the facilities make your stay even more special.
We loved the short cut through the woodland walk to get to St Ives.
Cannot wait to return to play golf.
A must for couples and families.

Stayed: September 2018, travelled as a couple
Thank Jules1xny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded September 17, 2018

Happy Anniversary!
Thank you for your 5* review.
We are delighted your visit was amazing from the start to the end.
All of our staff will be thrilled to read your kind comments you have wrote regarding them.
We all look forward to welcoming you back to Tregenna in the near future.

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