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“Derwant Hotel Torquay” 5 of 5 bubbles
Review of TLH Derwent Hotel

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TLH Derwent Hotel
Ranked #16 of 89 Hotels in Torquay
Certificate of Excellence
Brighton, United Kingdom
2 reviews
“Derwant Hotel Torquay”
5 of 5 bubbles Reviewed 27 March 2012

My stay there was ideal the staff could not do enough, on my arrival I request a room change as I wanted to be on a higher floor they showed me more then one room and where very helpful as to my selection. I stayed there for five days the spa is great as is the entertainment will be staying there next time I visit Torquay.

Room Tip: Upper rooms at the back of hotel are the best
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  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chester2_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,026 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Any
English first
Worcestershire
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

Spent a weekend here with a group of friends at the end of February. Good welcome from very pleasant reception staff. Our room was on the first floor. It was roomy and very clean with a comfy bed. The food was outstanding with a good choice even for one of the party who is coeliac. Lovely swimming pool and bowls hall and entertainment in the ball room was good. In fact the whole experience was all set for an excellent - UNTIL we went to bed. We were on the main road side of the hotel so plenty of traffic noise but the worst noise came from the corridor. The walls are so thin you think the passers by are IN the room - especially at 2am! Worse was to come As each night around 3.30am doors around started to bang and what sounded like a small army gathered in the corridor. Not sure if we were surrounded by staff who were going onto shift, but it was awful. they even left their empty glasses outside our room ! Others in our party on other floors also complained of corridor noise, although those in the inside rooms were much happier than us on the road side. So beware and ask for a high floor on the rear side.

Room Tip: High floor on the rear side of the building
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  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

Had great stay, room was basic but ticked all the boxes, was clean although curtains were very thin so made for an early start! The food was great and a good variety and waiting staff were excellent. Overall very pleased with my stay & would recommend!

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bow14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 March 2012

had a three day break at the derwent with my sister. This is the third time i have been to this hotel and enjoyed my stay.. This time i did not feel the evening meals was so good as the other times i had stayed there. also i think it would be nice to have tablecloths on the table for the evening meal. My other critism was we did not feel the beds were made up very good ( pillows all rumpled ] but staff was very friendly.these minor things would not stop me going there again

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 March 2012

I booked a week to take a group of pensioners to the Derwent and had a great stay, the hotel and the amenities were excellent. The staff were fantastic and nothing was to much trouble for them. We are already planning our return visit.
Brlliant

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Audrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abertillery, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 March 2012

Weekend stay with friends at the Derwent. Our room was spotless and well maintained but a little dated. We stayed on a B&B tariff so did not sample evening meals but the breakfast was very good. We did have a meal in Albert's Bar which was very good and excellent value.The entertainment during our stay was very good except for the duo on the Saturday night. The pool area and all its facilities were very good. All the staff were very friendly and helpful.We have stayed a few times before and always had a great time and will certainly return.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank westieaber36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 6 March 2012

this was about our 6th visit but we will probably not return as standards seem to have dropped drastically ...............on arrival entrance stairs now very shabby from car park and littered..entertainmement was good with plentyof variety.food was hit and miss with pancake day a major flop with 1 wafer thin pancake for sweet.the room was very drab with the floor having lumps all over it and in major need of a refurbish.staff still very friendly and room cleaning still very good.the price of our break was reasonable but with food and restaurant standards dropping and rooms so bad our past happy memories will not be enough for us to return

Room Tip: stay at 1 of their other hotels
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  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank stephen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 9 March 2012
Dear Reviewer
Thank you for providing your feedback. During the February half term we had to grit outside our entrances to avoid people slipping on the icy roads and car parks. This did mean the entrances were not always looking their best, as the grit would have been constantly walked in. I have highlighted your comments to our management teams to avoid a reoccurrence and to ensure these areas are checked more frequently.
On your food comments I would like to make the following points. Our February comment card report for the Derwent indicated that 86.7% of people thought our evening food offering was either good or excellent and 90.7% said that our breakfast was good or excellent. Food service standards were at 87.4% for the month, again this represents guests saying service was either good or excellent. Food comments in general have been very strong for the past few years. We will continue to strive to improve all areas of our business and listen to all feedback. It is true that your view is the only one that matters to us, in relation to yourself. We hope that our rooms represent good value for money when considering our offering, which includes free daytime and evening entertainment and the use of our extensive leisure facilities. We will continue to invest money in our bedrooms as well as our public areas to raise our standards. I am truly sorry that you felt that this visit did not compare to previous visits. Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Derwent Hotel

Property: TLH Derwent Hotel
Address: Belgrave Road, Torquay TQ2 5HS, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Torquay
#17 Business Hotel in Torquay
#25 Romantic Hotel in Torquay
#34 Family Hotel in Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — TLH Derwent Hotel 3*
Number of rooms: 175
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
Derwent Hotel Torquay

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