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“Great family holiday” 5 of 5 bubbles
Review of TLH Leisure Resort

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TLH Leisure Resort
Ranked #44 of 89 Hotels in Torquay
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great family holiday”
5 of 5 bubbles Reviewed 1 February 2012

We have been to this hotel several times now. We have two children aged between 3 and 5 and I love the fact that this hotel allows them to attend their childrens entertainment without us being present during the evenings to give us well needed ADULT TIME. The pools are excellent and food good. Good value all round.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LucyHarryHolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Leisure Resort, responded to this review, 8 May 2012
Thank you for taking the time to post your review. Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
    143
    89
    61
    15
    16
See reviews for
137
81
12
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Taunton, United Kingdom
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

We spent a weekend at the Toorak. We had a disabled room on the ground floor near the reception. When we saw our room we thought we woulod have no sleep from the guests going back to their rooms but we were woken up more by the staff as their door was almost opposite and they did not seem to realise that talking outside might wake their guests so i would check this if you need a ground floor room. The food for the xmas party was better than last year but the breakfast was a bit hit and miss, poor quality and not always cooked well but there is plenty of cereal and toast etc so you have plenty to eat.All in all this is a large complex of hotels and you have access to all the facilities, the xmas weekends are one of the cheapest so with a good group of people a great weekend.

Room Tip: Watch the disabled rooms
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank saffery33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

Our first New Years Eve stay at the Derwent Hotel was incredible. Whilst the room was quite basic it lacked for nothing and was very clean & comfortable. All the staff gave 100% to ensure we enjoyed our visit and nothing seemed too much trouble. The entertainment team gave a remarkable show on the Friday evening which prepared us for the following day & nights activities. The food during our 2 night stay was excellent, especially at this time of year with so many people to cater for. Our compliments to the chef. The reception & 'Starlight Lounge' were beautifully decorated. An amazing atmosphere from start to finish which was enhanced by Zoë and her entertainment team who worked tirelessly throughout the evening keeping all the guests entertained. Also our compliments to the ever energetic Kevin of KB Sounds, a 'D.J.' with a difference. A big thank you to you all, congratulations and well done, cant wait until our next visit.

Room Tip: Rooms facing the hotel car park and outside pool area are quieter.
See more room tips
  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mike and Mish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
125 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 5 December 2011

Went as part of a larger group on a 4-night ballroom dancing break; stayed in a standard double room in the Victoria part of this complex (last stayed here about 12 years ago).
This was booked through the company operating the dancing - not the hotel; the basis was half-board with dancing every evening (& some mornings if you wanted)
Room was ok - clean enough; a little worn around the edges maybe. Small issue with the heating but this was promptly dealt with by the hotel that day.
Food was good; reasonable choice at breakfast. Our dinner options were choices of a set menu, normally one of 3 starters, 3 mains, 3 desserts plus some vegetarian options. Again food generally good quality & nicely cooked. Would also say the restaurant staff were particularly prompt & helpful.
Considering this is technically a 3-star hotel, that it is a large resort complex & that we were on a break of around 80 people, the hotel coped well although as this is one of the main type of breaks that they offer maybe that shouldn't be a surprise.
The staff particularly are polite, helpful & well-trained.
The ballroom we used - the Warwick - needs some updating. Some of the chairs were ripped & the carpet around the dance floor is in poor condition, as is some of the decorating.
I would say that 3 our of 5 is fair & reasonable for the type of break we were on; if my wife & I were on a small break by ourselves then I guess we would look for a smaller hotel & not this large resort type complex, but of its type - its perfectly ok.

  • Stayed November 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chrishel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 November 2011

Overall excellent value for money. Highlights the exceptional high standard of service and food in the restuarant. Even when the restuarant manager was on his day off the rest of the team carried on and delivered outstanding service and are a credit to TLH.
Stayed in a terrace room again this was of a high standard and spacious.
Suggestion as long standing guests been over twenty times in last tewnty years feel as a reward for loyalty customers a offer could be made if book 2012 holiday will receive 5/10% discount if booked by 31st Jan 2012

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 November 2011

After staying at the Derwent Hotel, TLH, during the Spooky Spectacular weekend, I must just say the entertainments team show on the Friday evening was FANTASTIC!! As a regular to the West End myself, being local to the area, I would have not of questioned this superb team showif I had of been watching this show on a London stage; with flawless vocals, brilliant choreography and a refreshing energy brought to the stage by this gender and age varied cast. And if the show wasn't enough, they continued the evening with children's entertainment and a disco!!
I want to thank the Entertainments team at TLH for a fantastic evening, we hope to catch your Christmas show this year too!!

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Poda90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 28 October 2011

Stayed again as we have done many other half term holidays. The self catering appartments are great value, but double glazing would help with sound proofing rather than the sash windows which need updating. The minor changes to Arena Games have really improved things. Alberts bar is great value and the Aztec Bistro has a good feel to it. The only issue is the length of time spent waiting for food in the Aztec Bistro. Fortunately it is worth the wait, but the speed of service needs to be considered. It would also be nice for the receptionist to ask if we enjoyed our stay. We did, but have NEVER been asked.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MizzyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TLH Leisure Resort

Property: TLH Leisure Resort
Address: Belgrave Road, Torquay TQ2 5HL, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Torquay
#19 Luxury Hotel in Torquay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — TLH Leisure Resort 4*
Number of rooms: 431
Official Description (provided by the hotel):
This lively resort encompasses the Derwent, Victoria, Carlton & Toorak Hotels with on-site access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
Also Known As:
Tlh Leisure Hotel Torquay
Tlh Leisure Torquay

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