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TLH Leisure Resort
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Reviews (373)
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All reviewsderwent hotelcarlton hotelten pin bowlingaztec poolentertainment teamsoft play areaduring half termsteam roomgames roomself cateringterrace roomgreat facilitiesleisure facilitiesevening entertainmentdance weekendchanging roomsrestaurant staff
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Reviewed April 9, 2012

First came here in 1983 as a child and been coming back time and time again with my own children. Ive seen the facilities grow and grow over the years and my kids love the place and cant wait to come back. The staff are great and very friendly and i cant fault the food at all. The facilities are being improved and updated all the time. (remember the hotels are open all year, give them a chance to improve and update as i guess its pretty hard to do the work whilst still remaining open and not causing sum inconveniance).I cant believe sum of the reviews that people put on this site. What do u people want? End of the day its very family orientated here and if its something more upmarket that u want then my message to you is stay somewhere else.

  • Stayed: April 2012
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Thank Paulch015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Leisure Resort, responded to this reviewResponded May 8, 2012

Thank you for posting your review. We value all feedback. We are currently redeveloping our central outside areas to include a new children’s play area with landscaped gardens for relaxing and improved access between our hotels. Thank you for your kind words regarding our staff. Kindest regards

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Reviewed April 8, 2012

Enjoyed a 3 night short break, lovely big family room. Very clean. Great facilities including pool and spa.

  • Stayed: April 2012, travelled with family
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Thank BristolEmma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Leisure Resort, responded to this reviewResponded May 8, 2012

Thank you for taking the time to post your review. Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 19, 2012

just got back from weekend and stayed at the toorak this time which is more expensive than the carlton....really feel this hotel is no better and dont understand how they can charge more the food at the carlton was out of this world we felt the food at the toorak was rushed and not the same quality....our beds were made but there was no coffee or milk left we never had any toiletries in our room i know thats not what you pay for but its basic finishing touches especially when you are paying so much all that said the facilities are great everything under one roof. But wont be staying again

Room Tip: as long as you have roberta cleaning your room you should be fine my daughter had her and she did a great job not sure who we had but ours didnt even fill the coffee up
  • Stayed: February 2012, travelled with family
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1  Thank ianshirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Leisure Resort, responded to this reviewResponded May 8, 2012

Thank you for taking the time to post your review. I am sorry that some complimentary items seem to have been missed from your room during your stay. The Toorak food offering is usually regarded as very high quality. We will use your feedback to improve on our dining experience. We have obviously got the service wrong on this occasion as efficiency has come across as rushed and this is not our intention. Again thank you for your review. We do hope you decide to visit our complex again. Kindest regards

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Reviewed February 19, 2012

We wanted a cheap few nights away over half term with our four year old and picked TLH. We were nicely surprised at how pleasant our stay was! The room was clean, comfortable, and spacious. The facilities were very good and very convenient. The pools were fun, although by the end of the day the floors could definitely do with a clean! The inclusive dinner was acceptable, definitely plentiful, and our four year old loved getting his own dinner from the children's buffet. The stars of the show have to be the staff - enthusiastic, pleasant, polite, helpful and cheerful without exception. Will definitely consider going back if I am looking for a few days in or around Torquay.

Room Tip: Away from reception or stairwells
  • Stayed: February 2012, travelled with family
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1  Thank caroloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Leisure Resort, responded to this reviewResponded May 8, 2012

Thank you for your review. It is always nice to read positive review relating to our customer service. We work very hard to get this right. Kindest regards

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Reviewed February 1, 2012

We have been to this hotel several times now. We have two children aged between 3 and 5 and I love the fact that this hotel allows them to attend their childrens entertainment without us being present during the evenings to give us well needed ADULT TIME. The pools are excellent and food good. Good value all round.

  • Stayed: February 2012, travelled with family
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Thank LucyHarryHolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Leisure Resort, responded to this reviewResponded May 8, 2012

Thank you for taking the time to post your review. Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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