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“Great location”
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Very good
6 reviews
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Overview
Cottage -
2 Bedrooms, 1 Bathroom, Sleeps 4
Torquay, English Riviera, Devon, England

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
lisajwalk...
Beverley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Shabby, run down property”
Reviewed October 16, 2016 for a stay in August 2016
2
people found this review helpful

On arrival at Lifebuoy Cottage we had great difficulty finding which property we were staying in. The sign, shown clearly on advertised photos as saying 'Lifebuoy Cottage', was so worn it didn't have a single letter on it. When we eventually tried to unlock the door, the lock was also extremely worn. This was very problematic for the rest of our stay and it often took us at least 20 minutes to take the key out of the door after leaving the property.
When we first entered the property, we were very disappointed to find the downstairs floor was dirty. The stairs carpet was absolutely filthy and there was a large, old blood stain in the twin bedroom. The whole property was badly in need of painting, especially the walls going up the stairs which were marked and covered in dents. The sinks in the kitchen and bathroom were also unclean. As soon as we entered the bathroom we found the toilet seat was so cracked it was unsafe to sit on. We phoned the management company who eventually came to fix it, but in the meantime we had to find toilets in the town centre.
The small back yard was also very filthy - there was no way we could sit out here until we had given it a good clean.
In conclusion, we were very unhappy with the property and feel the advertised pictures didn't reflect the small, rundown, dirty property we stayed in and most certainly wasn't worth the high fee we paid for it compared to many other holiday cottages we have stayed in. Also, Blue Chip holidays who we booked through tried to accuse us of causing the blood stain in the bedroom and a dent on the stair wall weeks after our stay - the whole accusation was false, stressful and very disappointing - we would never book through them again.

Travelling group: Teenagers
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Oct 2016
Many thanks for providing us with your feedback following your stay, and we are sorry that you were disappointed with some areas of the property.

Following our communication with you to report damage which was found within the property, you gratefully provided us with feedback regarding your stay and this has been passed on to both the owner and Property Management Team for their consideration.

The case in question has now come to a close following your discussions with our Customer Care Team, however please be assured that our friendly Team here at Blue Chip Holidays are more than happy to assist with any areas of disappointment during your holiday to ensure your 100% holiday satisfaction.

We pride ourselves on delivering an excellent level of customer service and we can only apologise that on this occasion we fell short of your expectations.

Best regards,
Blue Chip Holidays
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aydinfami...
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location”
Reviewed June 17, 2015 for a stay in April 2015
2
people found this review helpful

We loved the cottage lovely location. Lots of nice walks in short distance. Great for a family. Well equipped. The parking place a short walk away. Shops & facilities nearby.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil B
Ashington, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Small but perfectly formed”
Reviewed September 11, 2014 for a stay in September 2014
2
people found this review helpful

Stayed for 10 days, great location, sleeps 4 but would be a bit of a squeeze. Reserved car parking space 2 minute walk away which is up a hill so not so good for the elderly. 5 minute walk to harbour and shops

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Small TV !!!
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saphire30...
Derbyshire UK
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect Location”
Reviewed July 31, 2011 for a stay in July 2011
2
people found this review helpful

We actually stayed 11th June 2011 for one week, with two small dogs
The cottage was spotlessly clean and well equiped everything you need for a comfortable self catering holiday. Communication was excellent, with small enclosed court yard with gas barbeque. Plus no additional charge for electricity - would definately stay there again.
Message to Visit England
I can't understand Visit Englands criteria for issuing a 3 star when last year the apartment we should have stayed at didn't come anywhere near Lifebouy. Perhaps you might like to look at the training your inspecters do

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Families with teenagers
Tourists
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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