Even though a valuable member is no longer with you, everything else was to be expected as in previous years,Well done Graham and your staffMore
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Even though a valuable member is no longer with you, everything else was to be expected as in previous years,Well done Graham and your staffMoreShow less
Dear Basman. Thank you for review on Tripadvisor. As a regular visitor to The Elstead I am delighted that you found the hotel to its usual high standards. We hope to see you back again this Christmas if not before. Graham
Welcoming staff and a very hard working manager, Graham, ensured our stay over Christmas was thoroughly enjoyable. Good value for money, good food and welcoming entertainment even if I was the fairy!
Dear TedFeather. thank you for your kind words on tripadvisor and for taking the trouble to post. It was great to see our guests enjoying themselves. All our team worked hard and I am pleased that this has resulted in an enjoyable stay. We sincerely hope to see you again in 2012. Have a great new Year. Graham
just spent our first chritmas away at the Elstead and have to say it was excellent.The food was superb and graham the manager has a great team working with him. There was something going on at regular intervals during our stay and it felt like home from home. this hotel is worthy of more than 3 stars!!!!
Dear Barb. Thank you for taking the trouble to post your kind comments. Christmas time kept us all busy but it is worth the effort when we receive great feedback. Have a happy New Year and we hope to see you again next Christmas if not before. Graham
I stayed at the Elstead from 3rd for three nights with my grown up son, we both had very pleasant rooms,the food was superb at breakfast, and in the bar. The staff were all very attentive especially Heather in reception. I first stayed nearly forty years ago and can truthfully say the good old fashioned service survives, great seeing many long serving staff. The gym and pool which my son used are superb!
Dear Patricia. Thank you for taking the time to post a review. I am delighted that you enjoyed your stay. I have passed your kind comments to Heather and the team and hope to see you again in the New Year
We stayed for 2 nights last weekend to celebrate my 50th birthday. We had a warm welcome from all the staff, and have no complaints about the way we looked after. The room was quite warm but was easily sorted by opening the window a little. The breakfast was wonderful....everything we needed.....and we had a bar meal on the second night which was lovely. The pool and leisure facilities were very good ,and overall we had a great stay...we will definately go back .
Dear Lorraine J. Thank you for your kind comments regarding our teams welcome. They are committed to looking after all our guests and I am delighted this dedication has helped to make sure you had a memorable 50th birthday with us. We hope to welcome you back for your 51st!. Kind regards. Graham
This was the first time my wife and I had stayed in this hotel, and we picked it from the reviews of other people. We booked bed and breakfast for three nights at the special price of £187.
The twin room was large and comfortable, with a clean and pleasant bathroom. One small complaint though. First thing in the morning the hot water not very hot but improved later in the day? The breakfast was buffet style and adequate with pleasant staff and good choice.
We did not use the pool, but inspected the facilities and they looked first class.
Overall no complaints, but maybe the hotel could do with uplifting its decor?
Would we stay here again, possibly if they are offering the same rates?