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Ingledene House
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Reviews (102)
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65 - 70 of 102 reviews
Reviewed 6 August 2011

Because of all the staff we could spend a really great holiday in Bournemouth! It's not a luxury hotel but the kindness staff is enough, although the breakfast was very good and the rooms clean. I recommend this guest house not too expensive of acceptable quality. we are thinking to go back as soon as possible

  • Stayed: July 2011, travelled as a couple
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1  Thank gwendoshon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

We booked two nights at this "hotel" as we were attending a close friends wedding on 30th July. Firstly, the website stated that it would be pay on arrival, to which we then found our card had been charged the day after we booked, secondly the website stated that it had off-street parking which was the main reason we booked it. When we arrived, there was no off-street parking and when staff were questioned about this they simply shrugged. So having been charged £135 prior to arrival, we were hoping that our room at least would be reasonable, but no, sadly this was not the case. Upon entering our room we found it to be unbelievably dated and tired, with a small tv stuck up in the corner behind the wall making it impossible to watch and having incredibly bad reception we were unable to watch it anyway. The bed... without a doubt the most uncomfortable bed we have ever had to sleep in, it was hard and lumpy throughout which meant that we had no sleep for the two nights that we were there. The en-suite was an absolute joke, basically a toilet and tiny shower shoved behind two slatted doors, peeling, dirty wallpaper and no privacy. To top it off, when going downstairs for "breakfast" I ordered a simple egg on toast and waited... 45 minutes whilst other diners who had entered after us, were served up full english breakfasts. In the end I gave up waiting and left. When checking out the manager was simply not bothered about the appalling stay we had had, no refund was offered, no discount and no apology. Do not stay here if you value a good nights sleep, good manners or good food, this place is an absolute disgrace.

  • Stayed: July 2011, travelled as a couple
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1  Thank JulesnMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cgbutton, Owner at Ingledene House, responded to this reviewResponded 5 August 2011

1. All our booking confirmations state the following: " ....The hotel reserves the right to process the full amount any time after the booking was made and at least 14 days prior to arrival...."

2. Almost all our guests comment on what a brilliant breakfast we provide. There are at least three waitress's to hand and if you neded an egg all it requires is for you to ask! Waiting 45 minutes and saying nothing is clearly a very silly thing to do.

3. Most people who stay with us do not come to watch the TV. Good TV reception is not our priority.

4. As a rated two star guest house we provide en-suite bed space and minimal bathroom amenities. Whereas we are the first to admit its not luxury, it does however meets the amenity standards judged by Visit Britain professional inspectors and as such we totally reject this guests opinion.

5. Refunds are only offered to people who have a genuine compaint that is expressed at the time it occurred and not after they had finished their stay. Particularly when its as trivial as not been given an egg!

Clearly, 2 star officially rated budget accomodation for two nights for two people during one of the busiest weekends in the year was clearly not for these people.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2011

The BEST I've gone through... :) superb meals... excellent service and friendly crews. What else??? So satisfied with the great and wonderful accomodation. :) THANKS...

  • Stayed: July 2011, travelled with friends
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Thank annaleah4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2011

Lovely hotel, nice clean rooms and staff are very hospitable. Excellent customer service!

  • Stayed: August 2010, travelled with family
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Thank loui_ela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2011

An excellent location a short walk to beaches. Ideal for children.Charles and Grace are first class hosts with good knowledge and advice on the surrounding areas. Just perfect in every way: Lovely hosts, location very close to the beach, clean, quiet and well equiped rooms. The real English breakfast is just great. In my eyes it is simply the place to stay in Bournemouth....

  • Stayed: August 2010, travelled solo
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1  Thank Anastasia088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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