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“Wonderful place for a wedding!!”

Review of Chaucer Barn

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Excellent
40 reviews
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Overview
Barn -
9 Bedrooms, 7 Bathrooms, Sleeps 18
Norfolk, East Anglia, England

Reviews from our community

Excellent - based on 40 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Rozie H
Norwich
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful place, terrible customer service”
Reviewed November 11, 2012 for a stay in August 2012
3
people found this review helpful

We stayed at the barn for our wedding. We had looked around for a few months before seeing the barn and myself and my wife to be fell completely in love with the place.

We met a member of the team and went through what we intended to do for our wedding. Everything seemed great we were told that there were just two rules: no buffet food inside the barn and no music/bands outside. This all seemed fair and we had no problem with this, it just meant we needed to organise a marquee for the garden.

We did this and when we were contacted by the management team to update our itinerary we informed them.

Two days before our wedding, one day before we were to go to the barn we called up the barn to let them know that the marquee firm would be arriving around 9:00am. At this point we were told that they didn't know we were having a marquee. We didn't think this would be a problem. We were wrong, we were told that we weren't allowed to have a marquee were we wanted it due to their grass being ruined. We were told we needed wooden flooring (this costs around £900). We instantly dropped everything and drove over to the barn and spent the night discussing with the owner what we were going to do. He was initially trying to get us to put the marquee around 400 meters away from the barn (my 85 year old grandmother would not have been able to manage) Eventually we came to an agreement we would put the marquee slightly further back on the main lawn.

We thought that everything was then sorted however this was not the case. We were contacted by the marquee company at around 9:00am on the day were meant to arrive at the barn. The owner had changed his mind and decided he was not happy with the arrangements we had agreed upon the night before. He was trying to get the marquee firm to deviate from what we had asked them to do. I again had to drive over to the barn to try and resolve the issue. The owner then spent the morning shouting at me that I had to compromise (this isn't something one feels they should have to do considering the price and the fact it is your wedding day).

I eventually gave up as I felt so upset. I was nearly in tears, I have not been shouted at like that in my life.

We also had to move where we put our juke box as they again added a new rule of which room music had to be played in. We were also asked to turn the music down at 10:00pm

Their two rules seemed to be multiplying by the minute.

I would not recommend getting married here or even staying here. Disgusting customer service levels

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Service
Liked least: Customer service
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacki M
London, United Kingdom
Level 5 Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Wonderful place for a wedding!!”
Reviewed April 5, 2012 for a stay in March 2012
1
person found this review helpful

My son and his fiance got married here last weekend, it is a truly beautiful place! 18 of us stayed from Friday to Monday and enjoyed every moment. The ceremony took place in the house then we had canapes and champagne in the large sitting room and on a terrace followed by dinner in a matquee on the lawn. We used the recommended caterer, Andy Parle who was superb. We then went back into the house for were a band played in one area for those who wanted to dance while others could relax in the 'chill out' room. The following day the guests returned for a 'hog roast' lunch. We had 80 guests on the Saturday and 60 on the Sunday and it was very comfortable. There were table tennis touraments and extrem croquet (played uphill), a great time was had by all. If you are looking for a wedding venue in North Norfolk this should be it!!

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: It is a truly beautiful place whether for a wedding venue or just a break away from it all
Liked least: Ther was nothing we didn't like
Travelling group: Large Group/Tour
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
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  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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