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Terry C
Suffolk, United Kingdom

Top class hotel well situated in Brighton

4.0 of 5 bubblesReviewed 4 weeks ago
Overall our experience was very good. It started excellently as in our suite for our anniversary was a bottle of sparkling wine, some chocs, crisps and a bowl of fruit.
Unfortunately one of our air con units was not functioning correctly but it was fixed the next day. Breakfast on the first of our 3 days was disappointing. We never have cooked breakfast but enjoy cereal, toast and marmalade. However there were no cornflakes or marmalade. Frosties, coco pops, cheerios, ricicles - yes. Three choices of jam, nutella, honey galore and marmite -yes. Asking why there was no cornflakes, weetabix or marmalade we were told they never had them. However next morning cornflakes appeared but no marmalade. On the last morning hey presto marmalade was there. So perhaps our concern was acted upon.
No big deal I know but I have stayed in hundreds of hotels and never before experienced no cornflakes, weetabix or marmalade. The staff were all helpful and friendly and the hotel is ideally situated on the seafront. We had a seaview suite and the main attractions and shopping are all close by. The restaurant in the atrium is spacious with a seaview if you can get a table to take advantage. The car park beneath is expensive but there is a direct lift access to the hotel. Expensive the car park maybe but not by Brighton's standards. Worth a visit if Brighton is your cup of tea.
Date of stay: September 2024
Room Tip: Seaview is great but you will hear traffic. Royal Pavilion nearby is a must The immediate area...
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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jerome pesenti, Guest Services / Front Office at Leonardo Royal Hotel Brighton Waterfront, responded to this review
Responded 4 weeks ago
Dear terryV534EZ,

I would like to thank you for taking the time to review our hotel.

I was pleased that you enjoyed your time with us and called us top class. I am sorry that the items on display were inconsistent at breakfast and I will share your comments with our Head Chef and Restaurant Manager.

We hope to welcome you back very soon.
With my warm regards,

Jerome Pesenti
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,877)
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All reviews great location sea view swimming pool car park lovely hotel steam room sea front buffet breakfast family room short break a lovely stay jerome atrium jury seafront executive lift
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Reviewed September 5, 2024

This is one of my favourite hotels. We've stayed here a few times now. It's ideally located, with the Brighton seafront and the pier just across the road, and the Lanes at the back.

I really love the large and airy atrium, where you can get breakfast, sit at the bar with a coffee, or just sit at the front raised area and watch people go by on the street outside.

There are always plenty of staff on hand and they're always willing to help.

There's garage parking underneath the hotel. It's a public car park, but the fee is subsidised if you stay at the hotel.

I will definitely be staying there again.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank misty4630
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerome pesenti, Guest Services / Front Office at Leonardo Royal Hotel Brighton Waterfront, responded to this reviewResponded September 5, 2024

Dear Misty4630

Thank you so much for your lovely review! We’re thrilled to be one of your favorite hotels and are delighted to hear that you’ve enjoyed staying with us multiple times. It’s wonderful that you appreciate our prime location, the spacious atrium, and the relaxed atmosphere to enjoy breakfast or a coffee while people-watching.

We’re also glad to know that our team has been consistently helpful and that you find the garage parking convenient. We look forward to welcoming you back on your next visit and ensuring another fantastic stay!

Manuel Infante
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2024 via mobile

Another wonderful stay at this hotel. My thanks go to Jerome and his staff for making us feel very welcome. The hotel is always spotless and such comfortable beds. Great breakfast too. Staff attentive and want to make sure you have a good stay.

Date of stay: September 2024
Trip type: Travelled with family
Thank Escape10174974950
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerome pesenti, Guest Services / Front Office at Leonardo Royal Hotel Brighton Waterfront, responded to this reviewResponded September 2, 2024

Good morning Escape10174974950,

I was so pleased to see that you had another wonderful stay in our company and that you liked our breakfast as well as finding the team attentive. I would like to thank you for your lovely review and will look forward to welcome you back in the future.

With my best regards,

Jerome Pesenti
Guest Relations Manager

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Reviewed August 31, 2024 via mobile

I stayed here with my boyfriend for my 25th birthday.
The staff made it so special (a big thanks to the duty manager, Michael, for making it so magical on arrival). The rooms were spacious, clean and inviting- we wished we had stayed longer! We would definitely go back

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Helen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerome pesenti, Guest Services / Front Office at Leonardo Royal Hotel Brighton Waterfront, responded to this reviewResponded September 2, 2024

Dear Helen,

I was so pleased that you had a great time with us and that we managed to make it even more memorable. I will share your comments with the team and I would like to thank you for your review.

we hope to see you soon again.
Best regards,

Jerome Pesenti
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2024

Firstly i'd like to say a big thank-you to all the amazing staff at the Leonardo Royal Hotel you really did help make our stay a pleasant one. Here are some of the names i can remember, Ophelia, Annie, Joe & Ken. Everyone there is so professional & accomadating. The meals , facilities, rooms, car park, the hygiene and cleanliness are all top notch. There is nothing here not to like. My honest opinion is that The Leonardo Royal Hotel in Brighton has only one word to describe it , & that word is OUTSTANDING.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Terence J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerome pesenti, Guest Services / Front Office at Leonardo Royal Hotel Brighton Waterfront, responded to this reviewResponded September 2, 2024

Good afternoon Terencej515,

I was so delighted that you had such an amazing stay with you and the team managed to make your stay even memorable. Outstanding is what we are aiming for and I thank you for the great compliment.

I will make certain to share your kind words with the team and I would like to thank you for your review.

We will all be looking forward to welcome you back in the future.

Warmest regards,

Jerome Pesenti
Guest Relations Manager

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Reviewed August 30, 2024 via mobile

We loved this hotel! It had everything we needed, the staff were friendly and helpful. The pool was a nice way to unwind after a day at the shops.

You walk out of the front of the hotel and you’re on the beach, you walk out of the back and you’re on the lanes shopping area. Perfect for me !

The access to the lanes parking was great too! They have discounted rates for hotel guests. Ask at the hotel.

We will definitely be back!

Nespresso coffee pods in the rooms, plus kettle and nice tea bags. The beds were comfy! The breakfast was brilliant, lots of choice including a gorgeous smoothie option.

24 hour room service available too.

Date of stay: August 2024
Trip type: Travelled with family
Thank Helen L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerome pesenti, Guest Services / Front Office at Leonardo Royal Hotel Brighton Waterfront, responded to this reviewResponded August 31, 2024

Dear Helen L,

It was such a pleasure to see that you enjoyed so many aspects of your stay including our breakfast, location and beds. I will share your feedback with the team and hope to welcome you back in the future.

I would like to thank you as well for your review and wish you a lovely week end.

Jerome Pesenti
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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