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Diane L

MAKE SURE ROOM HAS AN OUTSIDE WINDOW

4.0 of 5 bubblesReviewed Jun 10, 2024
Good budget hotel. Staff excellent and attentive. Hotel and bedrooms cleaned to a high standard. On the con side we were given a lower ground room with no outside window. This should have been explained when booking. Also the 2 single beds were too close together and might as well been a double
Date of stay: June 2024
Room Tip: Make sure your room has an outside window
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Ghelbet, Guest Services / Front Office at Ibis Brighton City Centre Station, responded to this review
Responded 5 weeks ago
Dear Diane, thank you for your feedback. We are glad to hear that you found our budget hotel to be good with excellent and attentive staff. We appreciate your comments regarding the cleanliness of the hotel and bedrooms. We regret for the inconvenience in your room and the bed setup. Your feedback is valuable to us for future improvements. We hope to welcome you back for an even better experience. Best regards, Ana ibis Brighton City Centre - Station
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,335)
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Reviewed June 6, 2024

The location is the best thing about this hotel. Staff members are very helpful. Daniela at the reception was exceptional. And for that I’m rating the hotel 4 stars.

The twin beds are comfortable but they are smaller than the standard-sized single beds.

The cleaning and housekeeping should really be improved. The room was dusty everywhere, in every corner. The sofa was not usable as the dust would puffed up once you sit on it.

One of the day, we didn’t even get the coffee mugs and glasses cleaned. Some days, there would be paper coasters for them; other days, there wouldn’t. It gives me an impression that this is a job done by people who feel quite miserable about their job and their workplace.

If you mind the noisy street, this location isn’t for you.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nattanank2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Ghelbet, Guest Services / Front Office at Ibis Brighton City Centre Station, responded to this reviewResponded June 6, 2024

Dear Nattanank2019,
Thank you for sharing your detailed feedback with us. We are pleased to hear that you found our reception team and the location of the hotel to be excellent. We appreciate your kind words about Daniela and we will make sure to pass on your compliments.

However, we regret for the cleanliness issues you experienced during your stay. Your comments regarding the cleanliness of the room and housekeeping have been noted, and we will address these concerns with our team to ensure improvements are made.

We value your feedback as it helps us to enhance our services and guest experience. Your comments about the noise from the street have also been duly noted.

Thank you for bringing these matters to our attention. We hope to welcome you back soon. Best regards, Ana ibis Brighton City Centre - Station

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2024

The hotel was quite grubby, there were sticky stains under the desk in the bedroom. I was quite happy to overlook this because it is a budget hotel (although it wasn't particularly cheap, owing to the bank holiday). However, we were shocked when, upon checking out, we asked them to stow our bags for 2 hours while we went for lunch before our departure. We have done similar at hundreds of hotels before, and never been charged before. It was £6 for a cabin bag and a rucksack to be held for 1.5 hours. On reflection, we shouldn't have paid, but we were so shocked we just paid on impulse!

I don't know if this is Ibis policy, because when we came back to collect our bags, we did notice a distinctly homemade looking sign on the wall of reception advising of the charge. If it is policy, I would recommend Ibis reconsidering it. Its ill-advised to leave your clients with their last impression of your hotel so negative.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jackie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Ghelbet, Guest Services / Front Office at Ibis Brighton City Centre Station, responded to this reviewResponded June 6, 2024

Dear J8037FVjackiec,
Thank you for sharing your feedback with us. We sincerely regret for the cleanliness issues you encountered during your stay. We take all guest feedback seriously and will address the concerns you raised with our housekeeping team to ensure improvements are made.

Regarding the charge for luggage storage, please note that the charges are in line with our hotel policy.

We appreciate your valuable input and will take your comments into consideration as we work to enhance our services. Thank you for bringing these matters to our attention. We hope to welcome you back soon. Best regards, Ana ibis Brighton City Centre - Station

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2024 via mobile

Didn’t get a lot of sleep. Curtains were not blinding and let in way to much light and sun at like 5 am. Very annoying. Also the hardest mattress I’ve ever slept on. Plus side: it was clean. The staff were very sweet, friendly and helpful. But all in all, it’s obvious this chain has some questionable ways of cutting costs. That’s my impression.

Room tip: Summer weekends are busy in Brighton. Book in advance.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Tommy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Ghelbet, Guest Services / Front Office at Ibis Brighton City Centre Station, responded to this reviewResponded June 6, 2024

Dear Tommy, thank you for sharing your feedback with us. We regret for the inconvenience caused by the uncomfortable mattress and the curtains that let in too much light. We appreciate your kind words about the cleanliness of the hotel and the friendliness of our staff. Your comments regarding our services and facilities are valuable to us and will be shared with the management for further review. We strive to provide a comfortable stay for all our guests and regret that we fell short in this instance. Thank you for bringing this to our attention. Warm regards, Ana ibis Brighton City Centre - Station

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2024

Fabulous stay ,
great location to get around .
Staff friendly .
Comfortable and clean . Will definitely use this ibis again .
Right near station
Short walk to shops
Beautiful walk down to the beach
Amazing price for a great couple of nights stays
Very happy customers
Thank you x x

Room tip: Just book . Easy stay great location for everything in Brighton x
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deannas27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Ghelbet, Guest Services / Front Office at Ibis Brighton City Centre Station, responded to this reviewResponded May 31, 2024

Dear Deanna,

Thank you for your positive review! We are delighted to hear that you had a fabulous stay with us and enjoyed our great location near the station. Our team is thrilled to know that you found them friendly. It's fantastic to hear that you had a comfortable and clean experience. We look forward to welcoming you back to ibis Brighton City Centre - Station for another great stay!

Warm regards,
Ana
ibis Brighton City Centre - Station

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2024

One of the best stays !!!
Lovely staff, perfect location and clean rooms
I’ve been staying there with my friends for couple of nights and we had an amazing time
Hotel also serves breakfast at the restaurant, being honest we didn’t expect it to be THAT GOOD

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dream08586784517
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Ghelbet, Guest Services / Front Office at Ibis Brighton City Centre Station, responded to this reviewResponded May 24, 2024

Dear Dream,

Thank you for your fantastic feedback! We are thrilled to hear that you had one of your best stays with us. It's wonderful to know that you found our staff lovely, our location perfect, and our rooms clean and comfortable. We are delighted that you and your friends had an amazing time during your stay.

We pride ourselves on providing a great breakfast experience, and we are delighted that it surpassed your expectations. Your kind words mean a lot to us, and we are grateful for your positive review. We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing our hotel!
Kind regards,
Ana

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