The hotel had been flooded by a storm the previous day. Although our room was not effected in any way the smell of wet carpets that met you in the corridor and reception area was awful. I know this wasn’t anyone’s fault but I would have liked to have been warned. Other guests have stated the parking was an issue- parking is free from 5pm to 9am but you can buy a ticket in the evening £1.80 for 2hrs that will enable you to stay until 11am. We found parking in a short stay car park in Lewes and there is some road parking that is pay and display, so for us parking wasn’t an issue. Lewes is a pretty town with lots to see including the castle and a good selection of cafes and restaurants too.
We arrived and parked outside. However the car park is only for 2 hours up to 5pm and then chargeable for 2 hours from 9am. The parking is in nearby roads. All chargeable. There was a queue at check in. I used the check in machine. This worked well until printing last room key. Then machine broke. The room we had was to the normal premier inn standard. I had to get an extra towel and tea bag as room not fully set up. The room was comfortable and quiet. There was heave rain and the flat roof leaked and flooded the corridor and parts of kitchen. We went to breakfast, but the manager was struggling to decide if to offer breakfast or not. I had no problem if the answer was not it’s just keeping us waiting whilst she pondered. Not great management. A shame as great location.
We had already done our research before we arrived and realised parking was an issue. There is parking overnight right beside the hotel which we found a space in both nights but had to move the car during the day to further out of the centre. The hotel "map" of places to park was pretty useless and we found somewhere ourselves. Our first issue was the key had not been scanned properly and did not work and our room was quite a distance from reception so my boyfriend left me outside our room with all our luggage while he trailed back to reception. Breakfast on the first morning was disappointing as there was little left. Don't say you serve breakfast until a certain time if at that time all you get is the leftovers. No vegetarian sausages as promised on the menu, no fruit salad and no yoghurts. Chef suggested I pre-order vegetarian for the next morning which I duly did and we even went down earlier but still no joy! Tables on that morning were set but covered in crumbs. Housekeeping was a joke. Our bed was only half made - perhaps because my pyjamas had been left out. The shower gel that was empty on our arrival was still empty when we left two days later. The appalling toilet paper sheets that you would find in a public convenience had not been replaced and were almost empty and the shower mat we had put in the bath for replacing had merely been folded up and returned to the side of the bath. The sink and toilet had not been touched! For £100 per night this Premier Inn really needs to buck up its ideas. It's is in a central location and could do well but seems to care little for the guests they are getting through the doors judging by the other reviews. Staff we encountered were pleasant but we are unlikely to be back.