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“Absolutely awful!”

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Wyck Hill House Hotel & Spa
Reading, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Absolutely awful!”
Reviewed 19 May 2012

Our 3 year old daughter is terminally ill with a brain tumour, and we have spent the last 3 months fund raising and starting experimental treatment to try to save her life.
Having spent a totally exhausting three months doing this, we decided that enough is enough and booked a couple of nights at Wyck Hill House Hotel to get away from it all.
Bear in mind we have a 3 year old and a 17 month old, we arrived and were given the key for our coach house room. We then decided to go out and get some dinner with the kids and then come back to our room. Bad mistake - the room was freezing, and we went to give the kids a bath and no hot water. We called reception, they set a man, he came back half an hour later, and said it would be another hour and a half before the hot water came on. This was 8pm. We asked to move to another room - we moved but were told this room was only available for one night.
Next morning we went to breakfast, which I can honestly say was the worst cooked breakfast I have ever eaten. The bacon was like something I would feed my dog as a treat, and this was accompanied by a tiny pot of very overcooked baked beans and a small piece of black pudding, and a tiny sausage. There was a small table with a selection of very bad looking pastries on it as well. We all left starving and pretty well cheesed off.
We left, cancelled our next nights stay and were offered a small discount on the first night.
Bizarrely I've since been told that the hotel has recently been refurbished!
If you are staying here, just make sure you don't stay in the coach house, and don't bother eating breakfast. Other than that you can pay £150 a night to sleep in a bed if you wish.

Room Tip: Stay somewhere else!
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  • Stayed May 2012, travelled with family
    • Value
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Helpful?
6 Thank RichardandChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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LONDON
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 May 2012

We only stayed one night at Wyck Hill Hotel while travelling through the Cotswolds, and stopped there unplanned and with very little prior knowledge. We had a very pleasant night in "The Orangery" converted out building. The room and en suite were huge. The massive patio doors looked onto a cracking lawn and garden area. Our room was well appointed with all the gadgets.
A couple of minor points, some painting needs re-doing and it looked like the room door had been forced and bashed about once too often.
The bar looked lovely but was rather soul less and the bar man was a "Mr Ben character" who kept disappearing for too long doing something else?!! He was also a bit surly.
Breakfast was very good in a garden room and the optional fry up was top notch freshly cooked.

Room Tip: Try the Orangery it is not in the main building and may cost extra but we got a late bargain!
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
Thank CITYSAILOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 May 2012

This is my 4th stay here and it just improves everytime i go!
I stayed a couple of weeks ago with my mum on a spa break the girls were lovely in the spa as always my mum enjoyed her facial and i enjoyed my massage.We had a lovely dinner in the evening all the staff were polite and friendly.I left my phone charger in our room and they posted it on to me free of change thankyou to all the staff who work hard there to give you an enjoyable stay hope to stay again soon.

  • Stayed May 2012, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank belley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2012

We stayed at Wyck Hill for a weekend whilst attending a family function. The greeting was very good but unfortunately we had not been up-graded as we were told we would be, the hotel did however give us a complimentory bottle of wine. The evening meal in the hotel was excellent, breakfast was ok but clearly not enough staff to cope with a full hotel, it was to say the least a bit slow. Overall an exjoyable experience.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moorey25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 May 2012

Booked one night through one of the many discount websites that included breakfast and evening meal. Which proved VERY worthwhile. The evening meal was excellent, although we had to pay an extra £10 each to move on to the a la carte menu, but it was worth it. The fish was delicious! Although the chef had a interest in beetroot. As I found it in not only the starter, main course but the delicious baked alaska desert too! You really have to try it. Bottle of Pinot gris was £22 with plently of more expensive wines to be drunk! The earlier you book dinner, the better the seating, well, you get placed in the conservatory first, with later arrivals being placed in the inside dining area. Tables were possbily placed a little too close, but then to potetialy seat 120 people space would be tight, I suppose.

Brekky the following morning was excellent wih the cooked bit made to order rather than 'help yourself' as is very common now. Although when we asked for additional toast it got sent to the adjacent table – doh! All the staff we found helpful and no complaints.

Moving on to the room. No complaints, more observations I suppose. We were allocated a room designated for less able people, on the ground floor with you being able to park your car right outside the room, which I thought was good. Access was via a side entrance used by staff from the kitchen to the separate buildings / rooms (no problems there). The only down side for a wheel chair user would be the heavy corridor double doors, which aren't held open on magnets during the day, which I see many hotels now do. The less abled rooms were sited close to the main function room, which may generate a lot of passing noise if there was an event scheduled (although very useful if you're a guest to the event!). Directly opposite the room is the lift entrance to the upper floors and sauna/treatments on the lower floor. Guests seemed to be tucked up in bed by 11pm so no noise was heard!

The room being for less abled people was extremely spacious (for wheel chair access) and the bathroom having all the accessories you'd expect with hande rails etc,. One small gripe would be the window doesn't have net curtains, and so people walking directly outside the window can see in. OK, I know you can close the curtians, but daylight is far nicer! I supose the 'designer look' of the room, would be impacted with nets? The full length mirror is bizarre as it's placed adjacent to the dressing table, which means you can't use it, especailly a less abled person (see photo)! A classic designer not thinking through and the workman following orders!

My wife made use of the beauty facilities which she felt was reasonably priced. Please note - book in advance, as by the time she arrived all the treatments were fully booked (for a Sunday anyway).

The place gets a 'thumbs up' from us, and would not hesitate to return.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 May 2012

We had a great time at the hotel. We checked in with no issues, quick and easy. Our room was really big and spacious, we was pleasantly surprised by this. I thought the decor was simple but had character. The bathroom was also a nice size. The room was clean and had a kettle with a selection of teas and coffee, also a safe for your valuables. The beds were comfortable and we had a good night sleep.

We had lunch at the hotel, reasonable prices at £20 for a three course meal. We sat in the conservatory; it was a bight day so was nice to look and the view while eating. The waitress was friendly and helpful. We also went for a walk around the grounds – it would be a lovely venue for a wedding or a romantic get away...the decor of the hotel created a nice atmosphere.

We also had dinner in the restaurant, it seemed to be a busy evening as the restaurant was fully and the service was slower then lunch. But to be honest the staff was really nice and the atmosphere was lovely so we still enjoyed the evening. The food was beautiful!!! No complaints.

I had a very relaxing massage the next day and my friend had a facial. We were very happy with our treatments. The sauna and steam room was nice and clean. There were towels and robes available.

We were able to get a later check out which was nice so we was able to chill out in our room for longer before leaving.

Overall a great weekend...I would recommend and visit again!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerTam82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 May 2012

Let me start by saying that the location and ground of this hotel are great. Definitely the selling point. We could not fault it as a base for where we wanted to be for the May bank holiday weekend. Check in was also very smooth when we arrived and the parking at the front of the hotel was a plus point. We also found our room to be extremely spacious (one of the biggest we've stayed in) but for such a nice establishment it lacked a few personal touches and a mini bar/fridge in the room and some robes (who doesn't love a white robe) would have been nice, but this definitely didn't dampen our stay. We had a garden view room which certainly disappoint. Well worth booking for the view.

On our first evening we decided to take advantage of the room service. Great prices and no extra 'tray charge' or anything like that. A good start. Our food arrived within 30 minutes and was very good but not exactly piping hot. Mostly likely due to the walk from the kitchen.

I have to agree with some of the other reviewers here and sum up the breakfast service as shambolic. Completely shambolic. Service takes place in three lovely rooms with nicely presented tables..great views. But the staff..what is wrong with the staff?! Apparently cracking a smile over breakfast is too much to ask! We both ordered a cooked breakfast which took a while to appear, but there was a 'warning' about this on the menu - all cooked fresh it says!! (I will get to that later). If you haven't got breakfast included in your package they charge an astonishing £16 each. Now this isn't a ridiculous price for a hotel and you would expect a decent plate full for this, but when ours turned up it could have quite easily been served on a side plate. Plus my partners eggs were a no show! Unfortunately later that day we both experienced a few problems of the stomach variety which we of course cannot prove for definite but are quite certain were a result of the beef from the room service the night before or the bacon at breakfast which was not 'well done' by any means. I have to also say that breakfast the second morning was certainly not an improvement. Never really an over encouraging sign when you can hear the staff arguing in the kitchen!

To sum it up, a lovely hotel in a peaceful setting. Would recommend for the location alone..if they improve the breakfast service then it really would be almost faultless! And also a cocktail menu in the bar wouldn't go amiss. What could be a lovely bar with a great atmosphere (nice seating area outside too) seemed a little lacking in certain areas (no cocktails served at all..but they do have a cigar menu!?) Interesting!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank sjordan27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyck Hill House Hotel & Spa

Property: Wyck Hill House Hotel & Spa
Address: Wyck Hill | Gloucestershire, Stow-on-the-Wold GL54 1HY, England
Region: United Kingdom > England > Cotswolds > Stow-on-the-Wold
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Stow-on-the-Wold
#4 Family Hotel in Stow-on-the-Wold
#4 Romantic Hotel in Stow-on-the-Wold
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyck Hill House Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Wyck Hill House Hotel And Spa
Wyck Hill House Hotel Stow-On-The-Wold
Wyck Hill Hotel
Hotel Wyck Hill

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