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Reviewed April 4, 2018 via mobile

After deciding to stay in Southampton for the night i came across the grand hotel on booking.com. It definitely is a grand place but sadly it was lacking in some areas, the hotel was undergoing some redecoration which although obviously needed was not a good look as you were walking down the corridors. The Marco Pierre white restaurant was stunning and breakfast was ok however not worth the 10 pounds each I paid. You ext something a bit more special than just basic bacon and eggs for that price!!!!
All in all the room was spacious and had a nice view with an extremely comfortable bed, but maybe next time I'll slio the breakfast and go to a local cafe

Stayed: April 2018, travelled with friends
1  Thank 91matt2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGervasoni17, General Manager at Grand Harbour Hotel, responded to this reviewResponded April 5, 2018

Thank you for your fabulous comments regarding your recent stay at The Grand Harbour Hotel.

It is fantastic to read that you had such a pleasant stay and we are delighted to hear that you will be back to visit. However i am sorry you didn't enjoy breakfast.

Thank you for your wonderful recommendation and we are looking forward to your return.

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Reviewed April 2, 2018 via mobile

Excellent modern hotel built in 1994. Opposite the Cruise terminal, WestQuay market with cinema just 5mins walkable with another market place near Ikea including McDonald’s etc etc. 10 min walk to high street with eateries and stores like Co-op, tesco express, Lidl, Subway, Burger King etc etc or drive to the high street(paid but v limited parking on the high street, so better walk!)

Wonderful good size indoor swimming pool(1.2 metre deep so ok for both kids and adults) with a hot jacuzzi tub for adults in the pool area(7am-9pm)
Had a gym for adults too with free tea/coffee just at the pool/spa reception.
The breakfast was ok as usual in any other hotel with same menu on all days I guess so(we stayed in v good sized family room).

The rooms and bath were good and clean though a little fridge/freezer would have been great in nowadays times(there was plenty of unused spaces in closets/under table for it).

Staff was v good and ever helpful. The only thing we tried for the first time was not to use their housekeeping service on the second day(called
Go Green and you can then have a £5 discount adjusted on the bill or can take it off your overnight parking charges of £10(but you’ll probably need to tell the reception staff to adjust this fiver! Now the downside of this service was our room obviously wasn’t restocked for any tea/coffee sachets or toiletries and even the toilet rolls let alone the beds etc which one would expect not to me made as we opted out ourselves‍♂️
So this was the first and last time we ever opted out of not getting our room cleaned the next day! Pointless

And finally the small car park which most of the times was tight considering the good number of rooms this hotel has and other party guests too coming in their cars that I dared not take my car out in the evening especially(the parking would then spill up over the yellow lines just around the entrance area to the hotel lobby.

Will go again, excellent under rated hotel!
Can up their game a lot if they even make the subtle changes their customers expect or suggest.

Stayed: April 2018, travelled with family
3  Thank Sanjiv K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGervasoni17, General Manager at Grand Harbour Hotel, responded to this reviewResponded April 5, 2018

Thank you for your fabulous comments regarding your recent stay at The Grand Harbour Hotel.

It is fantastic to read that you had such a pleasant stay and we are delighted to hear that you will be back to visit. Should you wish to have a small fridge put into the room on your next visit, please advise reservations, and they can arrange this for you.

Thank you for your wonderful recommendation and we are looking forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Nice hotel with clean room, bar had no draft beer which wasn’t ideal and the restaurant / room service prices were expensive! £10 to park all day..good swimming pool / spa and friendly reception staff

Stayed: April 2018, travelled as a couple
2  Thank Amibeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGervasoni17, General Manager at Grand Harbour Hotel, responded to this reviewResponded April 5, 2018

Thank you for your fabulous comments regarding your recent stay at The Grand Harbour Hotel.

We apologise for the lack of draft beer, this is due to a supplier fault, and we are working on rectifying this immediately. It is fantastic to read that you had such a pleasant stay overall.

Thank you for your wonderful recommendation and we are looking forward to your return.

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Reviewed April 1, 2018 via mobile

This is the 3rd time we have stayed at the Grand Harbour.

The staff were very nice indeed and a special shout out to the doorman for being very helpful.

Our room was ready promptly and was very bright and clean. The bed was very comfortable and everything you expect a nice hotel to be.

Breakfast was also very enjoyable with plenty of variety.

We used to stay at the Holiday Inn across the street but sadly we experienced some poor staff and rooms that badly need refurbishment and so we decided to give the Grand Harbour our business.

Stayed: April 2018, travelled on business
2  Thank Mintboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGervasoni17, General Manager at Grand Harbour Hotel, responded to this reviewResponded April 5, 2018

Thank you for your fabulous comments regarding your recent stay at The Grand Harbour Hotel.

It is fantastic to read that you had such a pleasant stay and we are delighted to hear that you will be back to visit.

Thank you for your wonderful recommendation and we are looking forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

We booked this hotel last minute . My husband and I had lunch there a number of years ago and it was first class. Things have changed. We booked a delux double room. When we walked in there was a child’s put up bed in the room, strange. The room was dated and dirty under the glass tops.

As for the Marco Pierre White dinning experience the restaurant is just a glorified burger joint. If we had wanted that sort or dining we could have gone to our local pub. From a place that calls itself the Grand you would expect a fine dining experience .

Hence we checked out and came home.

Stayed: April 2018, travelled as a couple
2  Thank jazzicatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGervasoni17, General Manager at Grand Harbour Hotel, responded to this reviewResponded April 5, 2018

Thank you for taking the time to write a review of your recent stay at the Grand Harbour Hotel Southampton.

I was very concerned to read your comments and disappointed that we fell short in so many areas. I would like to assure you that we do take all guest feedback very seriously and I have discussed your comments in full with my management team who will investigate the issues you have raised and carry out retraining where necessary.

I do hope that you will reconsider your thoughts about returning to the hotel and that we will be able to welcome you back on some future occasion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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