Your first review called us a “special place” with “great atmosphere, absolutely fabulous food, lovely people”
Mother’s Day – any restaurant worth its salt is going to be packed out on this special family day which will naturally lead to slower service times. The majority of our customers had a wonderful day, laughing and joking with each other and enjoying the extra time they had to share together.
You were unhappy being seated upstairs (I have no idea why, it’s beautiful upstairs!), the only table that was ‘free’ downstairs was reserved for a family with an elderly relative who was unable to manage the stairs.
Wooden boards – this is a classic situation of reading the headline & not understanding the detail. The restaurant that was fined had been served an improvement notice by their Enviromental Health Office, they had many areas to improve, including throwing out damaged wooden boards. They did not comply with their improvement notice and continued to serve food on boards that were damaged, this is why they were fined. Wooden boards that are cleaned and cared for properly are completely hygienic and safe to serve food on. We have a 5 star food hygiene rating and take these matters very seriously.
I’m sorry you were disappointed but I feel your expectations on Mother’s Day were unrealistic, we are still lovely people, serving absolutely fabulous food in our special little restaurant.
You will always be welcome back!