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fraser m

2 weeks at the village September 2024

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
The hotel is located in the outskirts of the city . Close to supermarket and main road that goes through hull .
The gym facilities are excellent and used by lots of hull residents .
The restaurant and bar area is large with lots of seating and tvs .
Food was very good and highly recommended in the restaurant.
Where the village fails is breakfast .
Very poor selection of hot food .
Limited on cold foods too .
Just not good enough and had I been expected to pay extra for the breakfast I would have complained to manager .
Staff are all very good and helpful .
I would stay again but would not pay for breakfast
Date of stay: September 2024
Room Tip: Don’t stay on 2nd floor . My colleagues complained of being woken at 6am by the spin class from...
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Smith, Owner at Village Hotel Hull, responded to this review
Responded 3 weeks ago
Thank you for your feedback we look forward to welcoming you again in the future.Kind Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveller rating
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Reviewed September 27, 2024

We needed to call a short notice emergency meeting for around 100-200 people and managed to get this arranged with the Village Hotel, Hull. The hotel was a great location, plenty of free parking for our attendees and the hotel staff could not have been more accommodating and helpful. I personally organised this meeting and my contact at the Hotel was Ling - nothing was too much trouble, she always answered her direct line, replied quickly to all my emails, helped arrange all the equipment we needed and was always polite, friendly and professional. Everything was set up for us when we arrived, just as we had requested. I can not honestly give this hotel enough praise and we will definitely be using them again for any future business meetings in this area.

Room tip: Very good venue for business meetings
Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank yannahall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Smith, Owner at Village Hotel Hull, responded to this reviewResponded 3 weeks ago

Thank you for your feedback we look forward to welcoming you again in the future.Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2024

Stayed at the village hotel Hull for a work event for 2 nights across 2 weeks. My first stay my room wasnt the best-shabby bathroom with paint peeling off the walls etc, so i requested a better room the second time i stayed. The room on the second occasion was far worse! Mould in the bathroom, shampoo down the wall, toothpaste mark by the sink, bits on the carpet and crumbs on the desk!! Disgusting! It was clear the room hadnt been cleaned! When i complained i was told the hotel was full so i couldnt be moved, i was offered nothing to compensate, they just said theyd let housekeeping know! The excuse was the hotel was undergoing refurbishments! That may explain things being dated but there is no excused for a dirty room. I couldnt wait to leave! Breakfast was also awful...coffee is disgusting...it basically forces you to pay for a costa from them!

Room tip: Clean
Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lianne P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Smith, Owner at Village Hotel Hull, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to feedback on your recent stay. I will be addressing the issues raised with my department heads in order to improve the experience our guests receive. Kind Regards, Russell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2024

I will start by saying the staff we met were all very friendly and helpful.
And the pool was excellent.

If we had known this hotel is going through a refurbishment of the bedrooms we wouldn’t have booked this hotel!

Our family room 326 was very tired and badly needs refurbishment the bathroom tiles was loose and uneven,bathroom tiles moldy, walls covered in dirty marks, stains on the carpet, room not properly clean and dust on most surfaces.

We ate in the onsite pub & grill the food wasn’t very good value for money and the food was bland and basic.
Charged £9.99 for a children’s pizza not a whole pizza just two slices and a hand full of fries - total rip off.

Wouldn’t consider this hotel again until the refurbishment is complete.

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hotelinspectors2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Smith, Owner at Village Hotel Hull, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to feedback on your recent stay. I will be addressing the issues raised with my department heads in order to improve the experience our guests receive. Kind Regards, Russell

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2024

A shout out the the best service I've received maybe ever from Ian in the restaurant, made us feel so welcome every night, reserved and had a table ready for us went above and beyond and made it not feel like a work trip. Hotel has an amazing swimming pool/sauna/steamroom and gym. Can't fault it. (Other than maybe a socket by the bed and air con be nice but can't have it all) .

Date of stay: August 2024
Trip type: Travelled on business
Thank laurabA4075EN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Smith, Owner at Village Hotel Hull, responded to this reviewResponded 3 weeks ago

Thank you for your feedback we look forward to welcoming you again in the future.Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2024

Got married in village hotel 5 years ago, decided to stay over for our anniversary and had a wonderful time. The room was lovely had everything you need. Also had food at the pub downstairs which was very nice. Village hotel Hull never disappoints. We love going for memories and just an overall good stay!

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daisy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell Smith, Owner at Village Hotel Hull, responded to this reviewResponded 3 weeks ago

Thank you for your feedback we look forward to welcoming you again in the future.Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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