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“Great venue for a group holiday”
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Review of Big White House

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Very good
66 reviews
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Overview
Holiday Rental House -
11 Bedrooms, 4 Bathrooms, Sleeps 24
Cockermouth, Lake District, Cumbria, England

Reviews from our community

Very good - based on 66 reviews
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Reviews from our community

Date | Rating
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English first
Fee_roach
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Say bye bye to your deposit”
Reviewed March 17, 2014 for a stay in March 2014

We stayed here recently for my partners 30th birthday. On arrival the property seemed nice although the bedrooms are very small and the internet is practically none existent.... This could be forgiven if it wasn't for the shocking customer service we received after we left the property.
One of our guests accidentally broke one of the single beds so we contacted the owner to apologise and obviously arrange a replacement bed/payment to cover the bed. After waiting for a response we were informed that not only were we being charged for a new bed, we were also being charged for a list of other cleaning bills and missing items in the house. This would be totally acceptable if we had in fact left the property in a mess or taken any of the items from the house but we hadn't. When we tried to explain this to the owner we did not receive a response. The out come was for them to keep our deposit without justification!! NOT IMPRESSED

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Mar 2014
Only in the very rarest of occasions do we withhold part of a security deposit and we have never withheld the full amount from any guest. We accept that wear and tear are part of the business and minor breakages are routine for our maintenance team.
We did not as stated withhold all of the security deposit we only retained the amount required to cover the damage and replacements.
This customer left the house in a condition which required additional cleaning also there were missing items as well as the broken bed.
The customer made no attempt to contact us until we informed him were withholding part of his deposit. All our guests have the benefit of a 24hr maintenance line this number is displayed throughout the house and on all booking information, where any issues like the WiFi or broken bed can be reported for our immediate attention.
The downside of being located out in the open countryside with its beautiful views is we are a little remote for high internet speed and maybe this was the issue?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fifit79
Glasgow, United Kingdom
1 review
“Great venue for a group holiday”
Reviewed February 12, 2014 for a stay in February 2014

We're just home from a girls weekend at the big White House. It was a perfect venue for us. The bedrooms were lovely & the beds very comfortable. The kitchen was really well stocked with utensils & we wanted for nothing. The large dining table was great & the wee bar area was well used. They've really thought of everything, with extra fridges, the drying clothes room & the three lounges & pool room. We would definitely recommend the house to friends & we had a great time.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peg79
East Kilbride, United Kingdom
2 reviews
“Fantastic house for a get together & Everything you want in one house.”
Reviewed February 11, 2014 for a stay in February 2014

This is an amazing house with enough bedrooms, bathrooms & living areas for a family get together with kids of all ages or a big friend get together.
I am just back from the Big White House from a girly catch up & we all had the best time. The dining room & kitchen is great. It has everything you would ever need. The garden is a good size with a wee summerhouse too. It is an easy distance to cockermouth too which is a lovely place to visit.
Will definately be back and would 100% recommend it. We had the best weekend ever. Xxxx

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whiskeyta...
Dumfries, United Kingdom
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“perfect for a family get together”
Reviewed October 6, 2013 for a stay in October 2013

Booked this for hubby's 40th birthday, it was perfect for a get together we had ages from 4 to 64 (21 people in total) but never felt crowded plenty of space for everyone. It has all the cooking utensils you would ever need and the pool table was a big hit. The only things I think need updated are the toilets and sinks in the bedrooms these look very dated compared to the rest of the house.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the size
Liked least: toilets in bedrooms
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Oct 2013
Thank you for your valued comments regarding your stay at Big White House I am pleased you had an enjoyable stay.
Working with Our interior designer we are over the winter re decorating the bedrooms and en suite toilets.
Watch our Facebook page for updates
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sukie D
Birmingham, United Kingdom
2 reviews
“What an amazing place to stay!!!”
Reviewed June 6, 2013 for a stay in June 2013

We were a party of 24 aged from 1-76yrs. The house was perfect for our family, we were surprised that the property actually caters for so many people... having two dishwashers, two kettles and two toasters was a great help. The kitchen was definately well equipped.
We were unable to locate the BBQ however one call to the maintenance number soon solved that!!
Bedrooms are a decent size, the beds and bed linen are clean fresh and comfortable. The location is pretty remote however that shouldnt be a problem if you have a car.
I can not fault this property in any way, I would certainly recommend it for a large group.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size of the property and the well equipped kitchen.
Liked least: not applicable - I loved everything about this place
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasidot
Glasgow, United Kingdom
1 review
“Excellent choice for a large group”
Reviewed May 14, 2013 for a stay in May 2013

Fantastic large house near to the lovely village of Cockermouth. Excellet for large groups with plenty of outdoor space for kids to play and ample parking. The rooms were all very clean and very well appointed. The beds were excellent. The diningroom was amazing with ample room and hot plates at the side if you are cooking for a large group. The TV room was very well set up with points available to plug in Games/Karaoke Machine. Would highly recommend this house we all had a lovely time and would love to go back sometime in the near future

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size of the propery
Liked least: No blackout curtains in the bedrooms - very light in the morning
Travelling group: Large Group
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona473
Newton Stewart, United Kingdom
1 review
“If looking for a house for large family this would be excellent choice”
Reviewed March 8, 2013 for a stay in March 2013

Great location for large group or family. Facilities inside and out just what we needed for group of 24 inc 4 small children. Clean and comfortable bedrooms. We wondered if the kitchen would have sufficient pots,utensils serving dishes, plates, etc for cooking proper meals. We were not disappointed. Plenty of space with three sitting areas for smaller groups wanting to watch TV, chat or play games. Pool table a must for the men. Local ale delivered and set up by brewery in summer house was excellent (I am told). Dining room was great for whole group to enjoy meals together. Some of the group went cycling, plenty of circular routes to choose from. Not far to Maryport, Keswick, etc so whole Lake District within easy reach. Plenty of tourist attractions to visit. One thing worth mentioning, IF YOU DONT HAVE SATNAV make sure you print off a detailed map of how to get to Big White House. Definitely not easy to find using standard road atlas. Satnav now on Christmas wish list. Would definitely recommend Big White House.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Dining room
Liked least: Dishwashers
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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