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“Great venue for a group holiday”
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Review of Big White House

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Very good
66 reviews
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Overview
Holiday Rental House -
11 Bedrooms, 3 Bathrooms, Sleeps 24
Cockermouth, Lake District, Cumbria, England

Reviews from our community

Very good - based on 66 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
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English first
Hannah E
Liverpool, United Kingdom
1 review
“Unreliable”
Reviewed March 21, 2014 for a stay in February 2014

We stayed in The Big White house for a friends 30th. House was nice but you could not use any local amenities without traveling by car. The rooms are small and temperature is hard to control. Rooms are either far to hot or far to cold. We have experienced bad customer service, terrible wifi connection and other issues. Our stay was dampened by the insinuation that we had stolen a throw (blanket). Due to the issues with temperature control stated above; Throws (Which were high quality and necessary) may have been moved around the very large house. Contrary to below we had not received a response to any emails we had sent to the management. 'Additional cleaning'? the house will have to be cleaned prior to any other guests attending due to the fact the house provides linen. Labor charges taken out of our deposit at £18 per hour when disputed claimed this was due to the fact there was a red wine stain on a stool which would require to be wiped. We did have an issue with a broken single bed. Ok we had two men who were above 6.2 sit on this bed at once, Obviously didn't pay much to this until it broke. We expected to pay for the bed, and where happy to do so, what we didn't expect was a bill to pay for labor, labor to pick a bed up, labor to take the bed apart, labor to transport the bed, labor to collect the bed and labor to put the bed together. Not when a price to purchase a new pine bed, delivery and assembly is half the price!!! Has management not heard of Google? furniture was decent quality as in not IKEA but hardly upmarket.
We as a group have arranged another visit to the lake district 11.04.2014 but will certainly not be visiting The Big White House, there is plenty of other accommodation far better equipped to accommodate large groups where I am confident we will experience far better and more competent customer service, close to local amenities.

Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Mar 2014
This reviewer is one of a group of 24 who stayed for a weekend at the Big White House in February 2014.
We work very hard to offer the house to the highest standards for all our guests to enjoy and as will be seen from previous reviews and indeed our 4 star rating with Quality in tourism assessment.
Unfortunately there was damage and items missing from the house when staff arrived to clean so accordingly we charged these items to the security deposit and returned the balance.
If the group would like to answer our attempts to contact them I am sure we can resolve this issue.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andrew L
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable setting but could be improved”
Reviewed March 19, 2014 for a stay in February 2014

I stayed here with a large group for a friend's birthday. The location was OK but shops and walks we wanted to go on could only be reached by car. Overall the decor of the house was nice but may benefit from a re-think. There was 2 TV rooms but neither of them could accommodate all of us and both were upstairs. There was a snug room next to the dining room but also was small and we could not congregate there. The house did have wi-fi but had a very poor range and could not be connected to from most of the house. The bedrooms were comfortable but slightly on the small size. Ditto the kitchen facilities which were a struggle when attempting to cook for 20+ people. Also on our return we were charged for the loss of a throw which we did not take.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Mar 2014
This reviewer is one of a group of 24 who stayed for a weekend at the Big White House in February 2014.
We work very hard to offer the house to the highest standards for all our guests to enjoy and as will be seen from previous reviews and indeed our 4 star rating with Quality in tourism assessment.
Unfortunately there was damage and items missing from the house when staff arrived to clean so accordingly we charged these items to the security deposit and returned the balance.
If the group would like to answer our attempts to contact them I am sure we can resolve this issue.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fee_roach
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Say bye bye to your deposit”
Reviewed March 17, 2014 for a stay in March 2014

We stayed here recently for my partners 30th birthday. On arrival the property seemed nice although the bedrooms are very small and the internet is practically none existent.... This could be forgiven if it wasn't for the shocking customer service we received after we left the property.
One of our guests accidentally broke one of the single beds so we contacted the owner to apologise and obviously arrange a replacement bed/payment to cover the bed. After waiting for a response we were informed that not only were we being charged for a new bed, we were also being charged for a list of other cleaning bills and missing items in the house. This would be totally acceptable if we had in fact left the property in a mess or taken any of the items from the house but we hadn't. When we tried to explain this to the owner we did not receive a response. The out come was for them to keep our deposit without justification!! NOT IMPRESSED

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Mar 2014
Only in the very rarest of occasions do we withhold part of a security deposit and we have never withheld the full amount from any guest. We accept that wear and tear are part of the business and minor breakages are routine for our maintenance team.
We did not as stated withhold all of the security deposit we only retained the amount required to cover the damage and replacements.
This customer left the house in a condition which required additional cleaning also there were missing items as well as the broken bed.
The customer made no attempt to contact us until we informed him were withholding part of his deposit. All our guests have the benefit of a 24hr maintenance line this number is displayed throughout the house and on all booking information, where any issues like the WiFi or broken bed can be reported for our immediate attention.
The downside of being located out in the open countryside with its beautiful views is we are a little remote for high internet speed and maybe this was the issue?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fifit79
Glasgow, United Kingdom
1 review
“Great venue for a group holiday”
Reviewed February 12, 2014 for a stay in February 2014

We're just home from a girls weekend at the big White House. It was a perfect venue for us. The bedrooms were lovely & the beds very comfortable. The kitchen was really well stocked with utensils & we wanted for nothing. The large dining table was great & the wee bar area was well used. They've really thought of everything, with extra fridges, the drying clothes room & the three lounges & pool room. We would definitely recommend the house to friends & we had a great time.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peg79
East Kilbride, United Kingdom
2 reviews
“Fantastic house for a get together & Everything you want in one house.”
Reviewed February 11, 2014 for a stay in February 2014

This is an amazing house with enough bedrooms, bathrooms & living areas for a family get together with kids of all ages or a big friend get together.
I am just back from the Big White House from a girly catch up & we all had the best time. The dining room & kitchen is great. It has everything you would ever need. The garden is a good size with a wee summerhouse too. It is an easy distance to cockermouth too which is a lovely place to visit.
Will definately be back and would 100% recommend it. We had the best weekend ever. Xxxx

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whiskeyta...
Dumfries, United Kingdom
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“perfect for a family get together”
Reviewed October 6, 2013 for a stay in October 2013

Booked this for hubby's 40th birthday, it was perfect for a get together we had ages from 4 to 64 (21 people in total) but never felt crowded plenty of space for everyone. It has all the cooking utensils you would ever need and the pool table was a big hit. The only things I think need updated are the toilets and sinks in the bedrooms these look very dated compared to the rest of the house.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the size
Liked least: toilets in bedrooms
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Oct 2013
Thank you for your valued comments regarding your stay at Big White House I am pleased you had an enjoyable stay.
Working with Our interior designer we are over the winter re decorating the bedrooms and en suite toilets.
Watch our Facebook page for updates
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sukie D
Birmingham, United Kingdom
2 reviews
“What an amazing place to stay!!!”
Reviewed June 6, 2013 for a stay in June 2013

We were a party of 24 aged from 1-76yrs. The house was perfect for our family, we were surprised that the property actually caters for so many people... having two dishwashers, two kettles and two toasters was a great help. The kitchen was definately well equipped.
We were unable to locate the BBQ however one call to the maintenance number soon solved that!!
Bedrooms are a decent size, the beds and bed linen are clean fresh and comfortable. The location is pretty remote however that shouldnt be a problem if you have a car.
I can not fault this property in any way, I would certainly recommend it for a large group.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size of the property and the well equipped kitchen.
Liked least: not applicable - I loved everything about this place
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Adults2
Children0
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