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All reviews greenhouse restaurant alexanders pub the main hotel executive room hotel grounds lovely grounds lovely hotel lake district pool and steam room hotel bar breakfast staff evening meal relaxing break leisure facilities high standard lovely view food was lovely
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Reviewed June 19, 2018

Stayed 4 nights for a car club event and couldn't fault the hotel for anything
The biggest thing about hotels these days is they seem to cut back on staff but not here - lots of helpful friendly staff
Had 3 group meals and the food was excellent at all of them - not easy to get it right for 200+ people every time so top marks and I'd definitely stay here again

Room Tip: Had one of the executive rooms whit a great view over the front
  • Stayed: May 2018, travelled with friends
    • Rooms
    • Cleanliness
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded June 27, 2018

Many thanks for your comments.

Thank you for your kind words which will be shared with our hard working team. To be honest looking after so many guests is what we do best! I'm glad you'll stay again, we look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2018

Really Nice Hotel and well worth a stay. The grounds are lovely and it has a nice pub in the grounds which was reasonably priced for drinks.The hotel restaurant is fine dining and the food was exceptional. Only small criticism was other guests being noisy going back to their rooms in the early hours (not really the hotels fault).

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Yragunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded June 27, 2018

Thank you for this 5/5 review!

I'm sure others will find your comments on our dining offerings useful. We're sorry you were disturbed by those arriving back late but I'm glad that this didn't impact on your stay overall.

We look forward to welcoming you back soon.

Best regards,
Ben Mayou
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2018

Recommended by The Crooklands which was full, this hotel was another welcome find, especially having travelled so far. Bit of a long haul to the room, but we were grateful for accommodation. It was very comfortable, with views over the gardens. The Greenhouse restaurant was great, and the Restaurant Manager very helpful, with a seat by the window overlooking the grounds. Food and service was excellent, and again poached haddock in the morning ... great!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 574clive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded June 27, 2018

Thank you for your feedback.

I'm pleased you were able to discover us and I hope we can welcome you back for another stay soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2018 via mobile

Very friendly staff, lovely and clean room and excellent food.

Relaxed environment with stunning views. We went to celebrate my husbands birthday at Christmas and the decorations were beautiful.

We would recommend.

Stayed: December 2017, travelled as a couple
Thank AmiFrake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded June 27, 2018

Many thanks for this 5/5 review!

I'm sure others will find your comments useful when planning their next trip to the area.

We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2018 via mobile

The rooms are comfortable but beware of the dining. We had dinner at the restaurant. The servings were meagre and overpriced The mushroom soup looked and tasted awful. Asked for additional bread rolls with the entree and were told they had only ordered exact quantity of one each for our group from the bakery hence no more was available. Asked for additional butter and were supplied with one tiny slice. Had preordered the dessert which was not supplied. The staff claimed that it was wrongly served to other customers and no additional servings were available.

Stayed: June 2018, travelled with friends
1  Thank Jacob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded June 27, 2018

Many thanks for your review.

Your comments will be shared with our Restaurant Manager as it is extremely unusual to receive feedback of this nature, as can be seen through the vast majority of our reviews. I would hope that you would give us another try and I am confident that you would receive the same level of service and attention to detail that others have been able to enjoy in the Greenhouse. Without your feedback we would be unable to improve how we operate so thank you for bringing the issues you experienced to our attention.

We look forward to welcoming you back to the hotel.

Best regards,
Ben Mayou
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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