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9 - 14 of 661 reviews
Reviewed August 27, 2021 via mobile

Beautiful service. Amazing staff. Clean. Very very reasonable prices. Lovely bar area. Nice breakfast. Even the other customers were welcoming.
Bar was reasonable pricing if anything was cheap. Came for a stay to visit family and the hotel were welcoming to our guests. Highly
Recommend. The 2 staff that were in on Thursday a man and lady were excellent.

Date of stay: August 2021
Trip type: Travelled with family
Thank JackC2968
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gery Chatzipetros, Guest Services / Front Office at Holiday Inn Express Leicester City, an IHG hotel, responded to this reviewResponded 3 weeks ago

Dear JackC2968
Thank you for your feedback
We are glad you enjoyed your stay with us and found our staff amazing and the room clean
Till next time
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 19, 2021 via mobile

Average hotel, in a wasteland kind of area. Nothing to write about as such. Parking was secure, breakfast was low quality, you have a pretty ok sports bar next door for evening meals.
20 minutes walk from city centre, go through university then head through the old fates to the city. Overall stay was ok.

Date of stay: August 2021
Trip type: Travelled on business
1  Thank soundgesture
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gery Chatzipetros, Guest Services / Front Office at Holiday Inn Express Leicester City, an IHG hotel, responded to this reviewResponded 3 weeks ago

Dear soundgesture
Thank you for your feedback
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 1, 2021 via mobile

Clean, nice area, good parking - had dinner and breakfast - I’m veggie and this was no problem at all, rooms hot (was a roasting day), right opposite the ground, supermarket 5 mins walk away, would be perfect for an away day. Would defo return.

Date of stay: July 2021
Trip type: Travelled with family
2  Thank kneeby
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gery Chatzipetros, Guest Services / Front Office at Holiday Inn Express Leicester City, an IHG hotel, responded to this reviewResponded August 4, 2021

Dear kneeby
Thank you for sharing your feedback with us
It is great to know you had a happy stay with us and found your room clean with enough veggie options
Till next time
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2021

We were on the 4th floor, room 415 as we asked for a quiet room. Extremely hot room, air conditioning unit went to a minimum of 19*, nowhere cool enough. Has subdued lighting in room and bathroom, too dark especially with two bulbs out, reported needing changing on the Friday on arrival, still not replaced on Sunday at checkout. We were offered to change room but thought unnecessary as expected bulbs to be replaced at least next day! Bed comfortable. Room extremely clean. Tv remote didn’t work but was replaced on request. Breakfast was enjoyable but they were short staffed and ran out of cups, so paper cups were supplied in replacement. The reception toilets were completely out of toilet paper. Free parking available, however, many spaces had overhanging branches from surrounding trees which led to cars being covered in tree detritus and bird excrement.
The staff were very courteous, friendly and helpful.
Overall, a good hotel but some basic improvements needed.

Date of stay: June 2021
    • Rooms
    • Cleanliness
    • Service
Thank Ilovegreece8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gery Chatzipetros, Guest Services / Front Office at Holiday Inn Express Leicester City, an IHG hotel, responded to this reviewResponded June 8, 2021

Dear Ilovegreece8,
Thank you for your feedback
We are sorry to hear you experienced some issues during your stay with us
Please note that the AC temperature, does not go any lower than 19 degrees
We are sorry that our maintenance team did not change the light bulbs. A review of practices has been put in place to deal with such matters
It is great to know that your room was clean and the bed comfortable
We do hope you will stay with us again, and five us the opportunity to offer a better service
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2021

Had to manage my booking due to issues with travel on day of booking, Natalia responded with great service and helpful response. Thank you team very grateful indeed. Will select this hotel again for next stay without question.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank molly m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gery Chatzipetros, Owner at Holiday Inn Express Leicester City, an IHG hotel, responded to this reviewResponded May 29, 2021

Dear Molly,
Thank you for sharing your feedback with us
It is great to know you had a happy stay with us and that our team made every effort to be helpful
Looking forward to welcoming you back again soon
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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