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1,375
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All reviews albert dock baltic fleet city centre wardrobe door the breakfast area car park echo arena complimentary breakfast self service per night sofa bed building work good size lovely hotel minute walk secure parking clean hotel
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Reviewed September 8, 2017 via mobile

Room perfectly comfortable. Air conditioned in room but I'm not a fan of the fans too noisy for me. Not a hot or cold night so fine without it. Car park tight so drive with care. Cost of £13 for a nights parking a surprise. The only disappointment was breakfast. Good choice but the English breakfast ingredients low quality. DIY tea (make it yourself) in keeping with the whole DIY breakfast experience. Cook your own toast. Shame no grill to cook own fried eggs and well cooked bacon these had to be specifically requested from the kitchen. The Orange juice from a machine clearly had not had enough concentrate added as it was more like squash than freshly squeezed fruit juice. Given the choice of hotels in Liverpool at this price point I think I'll try somewhere else next time I'm in the area as there is no compelling reason to come back.

Date of stay: September 2017
Trip type: Travelled on business
Thank M2281GGbrians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, Front Office Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded September 11, 2017

Dear Brian S,

Thank you for taking the time and leaving your comments regarding your recent stay with us here at the Hampton By Hilton, Liverpool City Centre.

We appreciate all comments good or bad as this helps us to constantly monitor the hotel performance and improve for future guests your comments will surely be noted regarding the breakfast and passed over to the breakfast team.

We do hope despite this we can welcome you again in the near future and thank you once again for choosing to stay with us.

Kind regards,
Sarah Wilson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2017 via mobile

I was visiting Liverpool to attend some meetings and visit friends. I booked this hotel last minute.

The rooms are really comfortable and quiet, giving you the feeling you can relax. It's placed around a 5 min walk to the town centre and Albert dock.

My only slight concern was how slow the checking in was and the poor swipe card service. The machine must be faulty as numerous people came back saying the card did not work in the lift. My card took 3 visits back to reception, which is not what you need after a 6 hour drive!

Other than that, a nice, well placed hotel.

Date of stay: September 2017
Trip type: Travelled solo
Thank TheMurrayClan04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany H, Guest Service Assistant at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded September 11, 2017

Dear TheMurrayClan04 ,

Many thanks for taking the time to leave a review from your stay with us at the Hampton By Hilton Liverpool City Centre. Its great too see you found our rooms comfortable and relaxing and enjoyed our location.

In regards to the key cards I do apologise they was faulty during your stay , I will for sure pass this over to our manager as this is a serious issue.

I do hope we can welcome you back sometime soon.

Kind Regards ,

Bethany Heaton
Guest Service Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2017

For comfort,convenience and parking Hilton at Kings Dock hard to beat.easy to access from motorways.staff polite and helpful.excellent value for money in this great city.locallity perfect for Docks and attractions.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank trimmingsorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany H, Guest Service Assistant at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded September 9, 2017

Dear trimmingsorth ,

Thank you for taking the time to leave a review from your recent stay with us at the Hampton By Hilton Liverpool City Centre. Its so great to see that you enjoyed your stay with us along with parking , friendly staff and location.

I do hope we can welcome you back sometime in the near future.

Kind Regards ,

Bethany Heaton
Guest Service Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2017

Room was clean and tidy. Tea and coffee supplied. Spoke to the desk about a wobbly tap and the engineer came to fix it in the morning. Nice bar downstairs for an evening coffee and bar snack. Shower was good and towels were the right size!

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, Front Office Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded September 7, 2017

Dear louisehi5,

Many thanks for taking the time and leaving your comments regarding your recent stay with us here at the Hampton By Hilton, Liverpool City Centre,

Its great to hear you found the majority of your stay to a high standard and your comments regarding the breakfast, location and facilities are most appreciated and I am pleased you found your entire stay most pleasurable.

We wish you a safe return in the near future as we have loved having you here and the Hampton By Hilton, Liverpool City Centre.
Kind regards,
Sarah Wilson

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Reviewed September 6, 2017 via mobile

Lovely hotel nice amenities locatipn near shopping centre and resturants. Staff treatef us well lovely breakfast. Would definitely stay there when i visit Liverpool next
We were welcomed by staff and our room was sorted within 5 to 10 minutes

Date of stay: August 2017
Trip type: Travelled with friends
Thank dorrelhenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, Front Office Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded September 7, 2017

Dear dorrelhenry,

Many thanks for taking the time and leaving your review regarding your recent stay with us at the Hampton By Hilton, Liverpool City Centre.

Thank you so much for your fantastic feedback, I will be more than happy to share your comments with rest of team as your positive comments will serve as an encouragement to our staff to continue providing excellent service.

Thank you once again and we hope to see you again in the near future.
Kind regards,
Sarah Wilson

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