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“Excellent hotel in great location” 4 of 5 bubbles
Review of Heywood House Hotel

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Heywood House Hotel
Ranked #17 of 99 Hotels in Liverpool
Certificate of Excellence
london
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent hotel in great location”
4 of 5 bubbles Reviewed 8 May 2012

The welcome was a little underwhelming, however the staff were helpful when asked to order taxis and look after bags for the afternoon etc. apart from that we had little cause to speak to them. The room (although small for a "posh" room) was spotlessly clean, the bathroom was immaculate, and the shower was both hot and powerfull. The location is excellent for exploring the docks and shops. We had breakfast in the restaurant next door and that too was faultless, more expensive than the other cafe's around but worth every penny.
Also had a lovely coffee in the nearby Green Cauldron which is worth a note, very good stuff from an independant Aussie coffe house.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hdukLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this review, 25 May 2012
Thank you for your review. Im sorry that you felt your arrival at the hotel was not very welcoming as the staff do greet our guests in a hospitable manner. Thank you for your comments about the cleanliness of the room as we do pride ourselves on having the rooms in the best possible condition. We hope your return to the Heywood House Hotel again some time in the future.
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1,287 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
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English first
London, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 7 May 2012

Do not be scared of the underwhelming front door. This is a very nice hotel in a very central spot in Liverpool. Rooms are really nice, location is perfect. the hotel does not serve breakfast but you can get it at a nearby restaurant or coffee shop. Recommended!

Stayed May 2012, travelled as a couple
Helpful?
Thank globetrotteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this review, 25 May 2012
Thank you for your review. We are very pleased that you enjoyed your stay at the Heywood House Hotel and found the rooms and location right for your visit. Im sorry that you was led to believe that we do not serve breakfast at the Hotel as that is not correct and we breakfast is served every morning in the adjoining Noble House Restaurant. We thank you for your recommendations and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 May 2012

Stayed at this city centre hotel on a Saturday night the first week in May.
Reception staff couldnt have been more helpful, allowing my partner and I to check in well before the stated check in time.
Our room was great, everything needed for a good night away was there.
Full marks again to the reception staff...our deal included a free bottle of wine, when we asked if it was possible to change the red wine in our room for white or rose, the staff replaced it right away with a bottle of white on ice.
Hotel is in a great spot for the dock and for shopping too.
Lots of great restaurants close by...we ate at an Italian called San Marco. Would highly recommend the monkfish !
Topped off our stay with a ferry cross the mersey, the highlight being " Jimmy Corkhill " narrating the crossing dressed as a pirate !
All in all a fab trip away, the only downside being that we only stayed for one evening.
Will definitely be making a return visit to Heywood House.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this review, 25 May 2012
Thank you for your review. We are glad you enjoyed your stay with us. We do try to let guests check in early if we know the room is ready and glad this was the case for you. We also do try to meet every guests needs as much as we can. Thank you for your comments and we hope that you return to the Heywood House Hotel for an extended stay next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 May 2012

Just had to write to say how fantastic this hotel was. They upgraded us to a plush room, even though I booked a comfy one through lastminute.com, as it was my mum's birthday. The hotel is in a great location, and the rooms are at a great price! The staff were friendly and helpful, the room was clean and warm and we had a balcony! Only negatives would be the fan in the bathroom not working, and the hairdryer being a bit tempermental - but these were minor. We had a fantastic stay, and will recommend this hotel to everyone!

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NMason23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this review, 25 May 2012
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We do try to upgrade guests if possible when we are aware that it is a special occasion and glad that you find the room satisfactory. We thank you for your recommendations and hope you get the chance to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 May 2012

Stayed at the Heywood House hotel in Feb2012. Lovely relaxing atmosphere. Staff were very friendly and helpful, they found a phone charger for us as my husband had forgotten his and stored our luggage for us on our day of departure. They provided us with bus and rail timetables and advice on what to see and do. There was always a bit of a chat as we went past reception. The room was lovely, oddly shaped but lovely with lovely thick robes and the bathroom was very clean with all toiletries you needed provided. Tea and coffee provisions were ample with some nice biccies thrown in too. Very convienient for the Cavern Quarter and all travel points and beside the liverpool one centre for all shoppers. Have no complaints at all about this hotel and we will be back in the future.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank evelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this review, 25 May 2012
Thank you for your review. We are happy to hear that you was pleased with the service you received from all staff here. We try our best to meet all of our guests needs. Thank you for your comments about the quality of the room. We appreciate you for taking time to write a review on the Heywood House Hotel. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 29 April 2012

stayed at this hotel for one night on a voucher bought from KGB. After looking on the website of the advertied "plus rooms" with a "stand alone bath" i ordered an upgrade costing me £30.

Arrived at the hotel and was greeted with a room the size of a postage stamp and no freestanding bath...........................looked in the bathroom and there was the bath,.................so basically i had paid £30 upgrade to have a bath in a bathroom!!!!!!!

Rang reception and requested to move rooms as i wasnt happy with what i had paid, and also advised that the free bottle of wine included with the deal if i could possibly swap it for white or rose!!.................i was then told that they didnt have any other wines left and i had to make do!!

Second room was much better except for the fact WE HAD NO HOT WATER ALL EVENING. reported this problem to the lady on reception and we were told "the maintenece men had left for the evening now and she could move us to another room again ..................... this was the final straw!!!! we had been promised a follow up call advising us what she could do to sort the situation...............we didnt recieve a follow up call!!!!

The next morning we spoke to the "assistant manager",.................really rude and was not interested in the fact that we had a shocking experience in the hotel, quite aggressive in her tone when we reported the problems and was met with a respone of " WHAT DO YOU SUGGEST I DO ABOUT IT THEN?...........I MEAN WHAT WOULD YOU WANT ME TO DO ABOUT IT?!"

She fobbed us off sayin we had to contact KGB to complain, but by this point we had enough and just wanted to leave!!

i would reccommend this hotel to anyone, with so many cheap hotel deals on various websites i would reccommend choosing another place to stay!!!!!!!!!!!!!

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Tanya_124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ripon, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

A hotel that lives up to its billing - a cut above budget, but still for a reasonable price. A not very impressive entrance next to a slightly dodgy looking pub did not bode well, but once inside the hotel, this is forgiven. The room was good, although their was a distinct lack of the ipod speaker dock promised. Whilst it was rather a strange shape, the room was reasonably large and the en-suite very good (although not quite as clean as it could have been). Coffee and tea facilities were adequate, although the provision of a fridge and fresh milk would have lifted it into 5* rating. The bar and restaurant were excellent - the continental breakfast was one of the best I've had and dinner was fab (especially as it was half price for those staying in the hotel).

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Treborg64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this review, 25 May 2012
Thank you for your review. We are glad that you found the expense of the hotel suitable for you. We regret to hear that you didn’t find the outside of the Hotel very impressive but it is a listed building since 1799, therefore we are not able to do anything with the front area of the hotel. We are pleased to hear that you enjoyed your meals in the Noble House Restaurant next door and found the discount for it extra special. We do hope that one day you will stay with us again.
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Additional Information about Heywood House Hotel

Property: Heywood House Hotel
Address: Heywood House Hotel 11 Fenwick Street, Liverpool L2 7LS, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #17 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Heywood House Hotel 4*
Number of rooms: 35
Official Description (provided by the hotel):
Situated in the heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Carefully restored from what was the first bank in Liverpool, The Heywood House Hotel delicately blends old with new.Since its inauguration in March 2010, the Heywood House Hotel has built up a faithful following of discerning guests to Liverpool. Comfortable Hypnos beds, sumptuous fabrics and invigorating showers ensure you enjoy rest, relaxation and rejuvenation in equal measures! These luxuriously appointed rooms feature complimentary high-speed Internet access, iPod docking stations and all the comforts of sleek, chic and tasteful accommodation. Other in-room facilities include 32-inch flat screen satview TV, workdesk, welcome tray, safe, hairdryer, iron & ironing board. ... more   less 
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