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Reviewed September 4, 2016

Location fine. Service minimal but fine. Room poor - floor tiles loose in bathroom, shower leaked. Noise from lift next door to room. Bed very uncomfortable. None of the doors correctly closed or latched.

  • Stayed: September 2016, travelled on business
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Review collected in partnership with this hotel
Thank cockingalexmrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, General Manager at Heywood House Hotel, responded to this reviewResponded September 9, 2016

Dear Cockingalexmrc

Thank you for your review of Heywood House. I am sorry to hear that you experienced some issues with your room during your stay.

I will ensure that your comments are passed on to our maintenance team to ensure these are resolved as a matter of urgency.

Kind regards

Andrew Ritson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2016

  • Stayed: August 2016, travelled with friends
    • Value
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Review collected in partnership with Amoma.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this reviewResponded September 8, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 4, 2016

The staff were extremely helpful. Lovely clean room ideally situated to visit all of Liverool. The restaurant joined to the hotel "The Alcemay" was fantastic and breakfast was a delight. We were upgraded to a room with a balcony which was great

  • Stayed: August 2016, travelled with family
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Review collected in partnership with this hotel
Thank MrsTraceyBowring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this reviewResponded September 8, 2016

Dear MrsTraceyBowring,

thank you for your positive scoring and sentiments on your recent stay with us. Myself and the team are delighted that you enjoyed your stay with us.

We hope that we can welcome you back soon.

Kind Regards,
James
Assistant Manager

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Reviewed September 4, 2016

Went here for a mini break after the bank holiday weekend and hotel was just as shown. Very friendly staff on reception, plush room was beautiful and spacious and the walk to the shopping centre was literally 5 minutes if that and the docks 10 mins round corner. Would recommend staying here was exactly what my gf was after. Highly recommend eating few doors down at Man hatten bar and grill. Would come again.

  • Stayed: August 2016, travelled as a couple
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Review collected in partnership with this hotel
Thank elliottdavemre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this reviewResponded September 8, 2016

Dear elliottdavemre,

thank you for taking the time to leave a review on your recent stay with us. I am pleased that you enjoyed several aspects of your stay with us, from the service you received, our location and the decor of your room.

I am also pleased to see that you will be returning, we look forward to welcoming you back at that time.

Kind Regards,
James
Assistant Manager

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Reviewed September 3, 2016

Upon arrival we were greeted and very quickly given our key card for our room.
The air conditioning unit was unfortunately broken in the room we were allocated to, but the receptionist gave us 2 fans to see if this would help and if it didn't we were to let him know.
As it didn't help, we were then told there was another room available and we were allowed to move straight away.

Both rooms were decorated and furnished to a high standard and despite the location of the hotel, being directly in the city centre, there was no loud noise - even with the windows open!

The complimentary bottle of wine went down well, along with the in-room tea/coffee making facilities.

The night receptionist, Chris, was a wealth of knowledge, very polite and helpful too.

On our departure, the duty manager offered to hold our bags whilst we went out before leaving Liverpool which was lovely and unexpected!

I wouldn't think twice about where to stop if I was to visit Liverpool again.
This hotel is a little hidden gem that I would recommend to anybody wanting to enjoy some peace and quiet in Liverpool.

Hopefully, it won't be too long before we go back again!

  • Stayed: August 2016, travelled as a couple
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Review collected in partnership with this hotel
1  Thank BryonyWardally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this reviewResponded September 4, 2016

Dear BryonyWardally,

thank you for taking the time to leave a detailed and positively scored review on your recent stay with us. I am pleased that your stay with us did not disappoint and I am pleased that you had a memorable experience with each of our team members.

We look forward to welcoming you back for a second visit.

Kind Regards,
James
Assistant Manager

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