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“Great sights shame about food”

Britannia Inn Stonehouse Pizza & Carvery
Ranked #1,453 of 1,962 Restaurants in Liverpool
Price range: US$0 - US$5
Cuisines: British, Grill
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Restaurant details
Dining options: Breakfast
Description: At Stonehouse Pizza & Carvery we’re a friendly bunch and pride ourselves on giving the warmest of welcomes. So when you pop over to our place, whether it’s to catch up with friends over a refreshing drink or because you just can’t be bothered to cook, we hope you’ll find it like a home from home – without the washing up! We’ve something for all the family - from freshly carved, slow cooked roasts, stonebaked pizzas made from 100% fresh dough, tasty pub classics like hand battered fish, plus a range of burgers and vegetarian dishes.
Reviewed April 4, 2018 via mobile

Always wanted to visit wished we hadnt .The food was disgusting. Couldnt tell what meat was used for so called beefburgers..They were swimming in grease and inedible and tasted like Nothing ive ever tasted before.. Me and my family will never re visit never tried to eat such disgusting food.. Very disappointed

2  Thank Colleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Britannia Inn Stonehouse Pizza & Carvery, responded to this reviewResponded April 8, 2018

We are sorry about your visit and that we couldn't solve your issue during your visit.

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24 - 28 of 272 reviews

Reviewed March 26, 2018 via mobile

I arrived with family who had come over from Canada who were looking forward to British Sunday roast with all the trimmings.On Arrival there was a weird queuing set up were people had to queue at the bar in the same row that was almost out the main door.
After 20 minutes of queuing we all ordered the Sunday roast and some drinks.
After going up to the carvery counter my family who had travelled along way and had been looking forward to there roast all week we're then informed that there was no roast beef and it would be at least half an hour.
They decided to wait but in this time we had all drank are drinks but there was still a massive queue at the bar for ordering. Surely want people are sat at their table there should be some kind of table service or phone ordering app so customers don't spend most of there visit in a queue.
If there had been table service was would have had at least another 2drinks each and desserts but we're not happy so after are roasts, which were very nice headed down to the Albert Dock for drinks and dessert.

1  Thank DavidLee2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Britannia Inn Stonehouse Pizza & Carvery, responded to this reviewResponded March 27, 2018

Davidlee2020, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

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Reviewed March 17, 2018 via mobile

Popped in for a quick bite (first time visit) on way to a night out in Liverpool. The restaurant was about half full with a regular flow of people. Decor was clean and tidy and menu reasonably varied and priced. Service was ok.
We ordered a ham and pineapple pizza and pepperoni pizza. Both were thin crust, covered a large plate and were hot and tasty enough.
Overall the visit was decidedly average!

Thank Rowland M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Britannia Inn Stonehouse Pizza & Carvery, responded to this reviewResponded March 19, 2018

After all the great comments on your review we are sorry you only scored us a 3 hopefully next time you have a better experience.

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Reviewed March 10, 2018 via mobile

I have just been to this restaurent yesterday and when I left I was feeling offended by the way I was treated and disappointed. First of all there was no staff paying any attention to customers walking in. We stood for nearly ten minutes and we asked one of the staff she was rude and said you sit yourselves down and then she walked away. We ordered some food and when I went to the chef asking him for a plate for the salad he said we only give you one plate to use. The chef made me felt like I was getting my food free. Food is cold , vegetables tasteless and the chef gives the meat like he wants to weight it before putting it on your plate. The harvest is far more better and we only went to Brittannnia because the harvest was closed due to work being done in it. I used to work in Five stars hotels and resorts , our work is all about costumer service so I gave this place 0 star.

2  Thank Tamer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Britannia Inn Stonehouse Pizza & Carvery, responded to this reviewResponded March 11, 2018

Thank you for your review.

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Reviewed March 7, 2018 via mobile

Came here today . have to say we enjoyed our meals we had burgers and Chios with salad .. Have to say we like the fact you help yourself to chips salad and sauces very nice touch . my son had the carvery he really enjoyed it ! And he is normally a fussy eater . we love the fact that we are left to it without interruption off staff but know we could ask staff for assistance if needed . we will definitely be returning with other family members and friends . cant believe how cheap our meals were . keep up the good work

Thank Trish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Britannia Inn Stonehouse Pizza & Carvery, responded to this reviewResponded March 8, 2018

Trish B, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future.
Best wishes,
The Britannia Inn, Liverpool

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