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“New Hitachi/IEP trains terribly wobbly”

Great Western Railway (GWR)
Ranked #220 of 333 Transportation in London
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Owner description: Great Western Railway provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern England.
Reviewed April 4, 2018

A fairly regular traveller from Swindon to Paddington i.e. at least once a week if not more.

The last few times the journey has been on the new 'IEP800' trains (I think they're called this). Initial childish excitement soon evaporated. Admittedly, I travel in first class (off-peak and very early). Always have work to prepare for meetings etc.

Firstly, I struggle to find where first class is now on the train. Long-gone the old ease of it (98% of the time) being up the front of the train. Now it seems to be all-over-the-shop. Secondly is the ride. Gosh it is wobbly. Cannot write anything down without it seeming to be as if crafted by a four year old. If you want to get up and go to the toilet, feel the need for some harness and climbing gear to help with the adventure. It is genuinely a very poor ride. I'm not saying the old trains were perfect - but at least you got a smooth ride.

Another slight annoyance, is that with the first class carriage being (generally) in the middle of the train that means everyone getting on and off seems to pass thru the carriage. Constantly getting people rubbing/knocking off my papers etc. Just not conducive to a good working environment.

Really doubtful TBH whether it is worth paying the premium for first class now.

6  Thank DinFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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222 - 226 of 498 reviews

Reviewed April 4, 2018 via mobile

The return train was cancelled on our return journey due to lack of drivers leaving us with a two hour delay. I can understand that these things happen but they should be resolved quickly. After several emails back and forth to claim a refund GWR fail to even acknowledge the train was cancelled. I’ve got sick of explaining the same situation over and over again to a different person via email which takes a month to respond. Terrible service and even worse customer support. It appears this is quite common.

4  Thank rob21121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

For a change we decided to catch the train to Gatwick airport instead of crawling round the M25. Got on at North Camp for the hour’s journey - it was a small unit of 3 carriages and it started to get crowded as travellers got on at Guildford and other stations along the line - as you might expect on this service there were a lot of cases in the corridor. At Redhill you can either stay on the train whilst is stops there for 5 or 10 minutes, or you can hop off and join the faster train which leave a few minutes earlier - too be honest it’s easier to sit and wait, as did most passengers. Have to say seats are hard and uncomfortable - wouldn’t have wanted to undertake a long journey sitting in them. Strangely, the guard came round and asked if anyone wanted to purchase tickets but never checked any.

1  Thank nnmercman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

I’ve loved GWR for travelling with and feel a lot of unfair criticisms in he past given their Pullman service and wonderful HST interiors and lot of NR generates problems.

I was looking forward to seeing the next generation in trains on IEP but it was truly terrible. For next generation seats are nothing like as comfortable ; Diesel engines under carriage were sort of quiet but still not a patch on normal carriage and food lack of bar was really disappointing.

Primarily though ; the seats are terrible who tested them?

I can’t face these to get to Cornwall ; this was 2 hour trip ; 5 hours to Penzance? No thanks. I will have to use hideous but more direct Cross Country in future

A regular and erstwhile big fan of GWR.

Please sort out the seats and first class environment ; it’s shocking.

6  Thank MAAontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed April 1, 2018 via mobile

try sorting out seat reservation boarded Temple Mead's to Salisbury booked a seat three times I moved no seat tickets two toilets out of three broken overcrowded poor service hope the franchise boots you cowboys out

4  Thank BCarsPremier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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