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Review Highlights
Bring back the old 125 trains

Why oh why are the seats on the new trains so uncomfortable. And why so often does the internet... read more

Reviewed 2 days ago
_tmp57
,
Swansea, United Kingdom
Overcrowded train, not impressed at all.

Well, I hadn't used train travel for a while but decided to book a trip to London with my wife. I... read more

Reviewed 4 days ago
marie-claireCardiff
,
cardiff, south wales
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353 - 358 of 635 reviews
Reviewed April 4, 2018 via mobile

The return train was cancelled on our return journey due to lack of drivers leaving us with a two hour delay. I can understand that these things happen but they should be resolved quickly. After several emails back and forth to claim a refund GWR fail to even acknowledge the train was cancelled. I’ve got sick of explaining the same situation over and over again to a different person via email which takes a month to respond. Terrible service and even worse customer support. It appears this is quite common.

Date of experience: December 2017
5  Thank rob21121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

For a change we decided to catch the train to Gatwick airport instead of crawling round the M25. Got on at North Camp for the hour’s journey - it was a small unit of 3 carriages and it started to get crowded as travellers got on at Guildford and other stations along the line - as you might expect on this service there were a lot of cases in the corridor. At Redhill you can either stay on the train whilst is stops there for 5 or 10 minutes, or you can hop off and join the faster train which leave a few minutes earlier - too be honest it’s easier to sit and wait, as did most passengers. Have to say seats are hard and uncomfortable - wouldn’t have wanted to undertake a long journey sitting in them. Strangely, the guard came round and asked if anyone wanted to purchase tickets but never checked any.

Date of experience: April 2018
1  Thank nnmercman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

I’ve loved GWR for travelling with and feel a lot of unfair criticisms in he past given their Pullman service and wonderful HST interiors and lot of NR generates problems.

I was looking forward to seeing the next generation in trains on IEP but it was truly terrible. For next generation seats are nothing like as comfortable ; Diesel engines under carriage were sort of quiet but still not a patch on normal carriage and food lack of bar was really disappointing.

Primarily though ; the seats are terrible who tested them?

I can’t face these to get to Cornwall ; this was 2 hour trip ; 5 hours to Penzance? No thanks. I will have to use hideous but more direct Cross Country in future

A regular and erstwhile big fan of GWR.

Please sort out the seats and first class environment ; it’s shocking.

Date of experience: March 2018
7  Thank MAAontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

try sorting out seat reservation boarded Temple Mead's to Salisbury booked a seat three times I moved no seat tickets two toilets out of three broken overcrowded poor service hope the franchise boots you cowboys out

Date of experience: April 2018
5  Thank bcarspremierb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

And when I say never on time, I mean you need to make sure you’re off all day cause it’s that long that a (in normal world) 2h ride would take. Shortest delay was 2h.

Date of experience: March 2018
4  Thank Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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