We were here for two nights at the end of a trip and have good and bad things to say...
First the good: Wonderful location - close enough to everything we wanted to see and do, fun neighbourhood with character, and still not in the thick of the touristy area. Close to several tube stations as well, making it convenient. The hotel itself and our room was quite nice. Well appointed bathroom, great shower with lots of hot water and strong water pressure. Lovely thick towels. Comfortable bed, good WiFi, in-room safe and mini fridge.
Like other reviews, we found the automatic service charges off putting. Enough about that.
We had trouble with the temperature in the room, and after reporting it to the front desk we went out for a while. Upon our return we were told it had been fixed, however the solution was to turn the air on and when it started to get too cold, turn it off - there was no way to adjust the temperature warmer and that wasn't ever fixed, and it what we had asked to be fixed. We also found the prices in the bar and restaurant high, and the service was slow and felt indifferent. It almost felt like because the tips were automatic, servers didn't care to earn it.
The staff was friendly however, and location and amenities were good.