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Park Plaza Westminster Bridge London
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Reviews (18,538)
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10,843
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Reviewed May 14, 2012

It's quite hard to find a hotel that welcomes all the family in London, without breaking the bank. The PPWB has 'Sleeps 4' Studios, with your own 'fridge (not just trying to squeeze something into the minibar and then getting charged ££ for a Kit-Kat!), sink, microwave and crockery. The kids slept on the sofa bed, which is left made up all the time, but we asked for two separate duvets for them as otherwise they tend to squabble.

The kids 'Goody Bags' were definitely worth getting - they really enjoyed spending their PP$ in the cafe! They came away with their favourite Smoothies...and two doughnuts each!

Our view was just over the building site next door, with the Shell Centre tower behind it, but that was fine. The amazing views of the Palace of Westminster over the bridge are there to be enjoyed from the upper lobby area with the strange White Face chairs - the kids loved those!

Breakfast is a good buffet, served wherever they have room - we ate in two different areas of the hotel, as they were very busy. Considering they have 1,000-odd rooms, the hotel feels much friendlier and more accessible than that. More than once we were the only people in both the swimming pool and the sauna, during the early evening when you might reasonably expect it to be busy. There are 4 hours a day when the area is child-free (6am - 8am, then 8pm- 10pm) which seems a good idea to me. Not everyone enjoys having kids allowed into these places, and a 12 hour window for them to use it is plenty.

This was our second trip to a Park Plaza hotel, and they remain our favourite.

Room Tip: Pay the extra if you want the view, but don't worry if you decide not to - the view is available all the time from the Lobby area!
  • Stayed: May 2012, travelled with family
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1  Thank Spinnaker2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 14, 2012

Have just returned from a long weekend break at this lovely hotel. The location was the deciding factor for choosing this hotel as we had tickets for the Young Vic theatre which was situated nearby. We were not disappointed and the stunning view that greeted us every morning as we left the hotel of Big Ben and the Houses of Parliament was awesome. Everyone was so helpful and friendly from the reception staff to the concierge team who stored our luggage when we left. Our room was large and the bed was one of the most comfortable I have ever slept in. The air conditioning suited us perfectly as we could control it to our taste and we like a cool room - often it is centrally controlled and always too hot for us. The bathroom was spacious and lovely towels and toiletries provided.
The South Bank has plenty to offer in the way of food and entertainment but the hotel's ideal location made it easy to access all parts of central London for sightseeing etc either on foot or underground. Westminster pier was just over the bridge so we managed a boat trip to Greenwich too.
A perfect long weekend in every way !!

  • Stayed: May 2012, travelled with friends
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Thank rubyduoEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded May 15, 2012

Wow, thanks rubyduoEdinburgh for this fab review and five star rating.

We’re all really delighted you enjoyed your stay with us and we hope to see you again soon.

Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 14, 2012

This hotel has beautiful modern rooms. Ours had an amazing view of Big Ben. It was very clean, quiet and well serviced. We had no problems with check in, it was quick and friendly. The area is perfect for sightseeing and felt quite safe. Very close to Waterloo trains and Westminster tube. Very handy hot pot with teas and instant coffee. The bathroom was very large with a shower and large tub.Bedroom and sitting room both had large modern TV's.

The mild problems that didn't really bother us were one of the TV remotes didn't work. I told them about it and they said they fixed it, but it was just the same the next day. I took it back to the desk and had showed them it was still broken but they still didn't fix it (no big deal, the other remote worked fine). The mattress was getting near time to replace but still was comfortable enough. The closet was a bit small and there is a bit of a lack of drawer space, also not a large problem.

We didn't use the restaurants as we were on the go all day. I would say this hotel was an excellent value for the price for London. We got a lower rate by booking early than was showing at the time we checked in. Thanks Park Plaza.

Room Tip: Get the Iconic view.. worth the few extra dollars.
  • Stayed: May 2012, travelled as a couple
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1  Thank Jakata31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded May 15, 2012

Dear Jakata31,

Thank you for your review.

Sorry about the issue you experienced with the remote, I will be bringing this to the attention of the team. I'm pleased you didn’t let this setback spoil your stay.

Please do let me know your room number.

We do look forward to seeing you again soon.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed May 13, 2012

Stayed here with a friend for a first time trip to London. This is not a hotel to stay at if you want to feel like you're in a traditional European hotel. This is for people who are looking for modern comfort. The rooms were very spacious and comfortable. We requested a second blanket for our bed and they had it waiting for us when we got home. The staff was all professional, friendly and accommodating our entire stay. Our first day we went to seek out the concierge who seemed rather busy on the phone. One of the staff members in the lobby saw us and came right over and was able to help us, get us a map and give us recommendations on several areas to visit. There was never a lack of staff to help us.

The location couldn't have been better. Westminster Bridge was steps away from the hotel with Big Ben and Westminster Abbey right on the other side of the bridge. Two tube locations were very close by so we had no trouble getting anywhere in London. Lots of pubs and attractions within walking distance. Be sure to try the crepes at the other side of the bridge!

Room Tip: 'King size bed' in their rooms is equivalent to a queen size in the U.S., still it is plenty big for two people.
  • Stayed: April 2012, travelled with friends
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Thank SaireD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded May 14, 2012

Thanks SaireD, we really appreciate your review and glad to the team were quite attentive to your needs to make your stay pleasurable.

We hope to see you again soon.


Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 13, 2012

came to this hotel on the friday for a short weekend break round london, beautifully presented, opposite big ben which is a lovely sight with the london eye on your right. staff were very polite and helpful, checking in was quick and we could choose how many keys we would like for our room which was good with selective option. our room was on the 9th floor so we got a lovely view of london, incl houses of parliment. room was very big, air conditioning and lights you control yourself which is good, we had 2 37inch tv's with many channels on, lovely bathroom, sleeping was amazing as you couldnt hear any noise what so ever. fitness and pool is also extremely good,would definatly recommend this hotel to anyone was it is quite expensive but the service is extremely good, will definatly come back next year :-) !

  • Stayed: May 2012, travelled with family
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Thank Salliex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded May 14, 2012

What a great review Salliex, we really appreciate your five star rating and recommendation.

We hope you to see you again soon.

Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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