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Reviewed August 25, 2014

With a special visit to London with my autistic daughter I could not praise the service, breakfast, room service and the accommodation high enough with a wonderful city view. My daughter enjoyed her stay so much that she wanted to come back to the hotel early so that she could then use the free internet service.

Room tip: Would recommend the room with a city view as we had windows all around and we loved it.
Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Marion P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded August 30, 2014

Dear guest,

Thank you for taking time to share your experience during your visit to the H10 London Waterloo Hotel.

I am happy to hear that you enjoyed your adventure to London with our hotel. We strive to provide our guests with the highest level of service and breakfast, and we are glad to have met up to your expectations.

We hope to see you again soon!

Warm regards,

Paul Wongartorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2014

I spent 4 nights at H10 London Waterloo & was very happy with my stay, starting with a great welcome by staff & glass of bubbles. The room was clean & well presented, bed comfortable & awesome view of London. It was an easy 5 minute walk to Waterloo train station & a bus stop at the door. I feel it was good value for London.

Date of stay: August 2014
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank donnellah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this reviewResponded August 25, 2014

Dear guest,

Thank you for taking time to share the much valued feedback during your stay at the H10 London Waterloo Hotel.

We strive to provide our guests with the highest level of service, and I am glad to hear that we lived up to your expectations and that you enjoyed our little touches, such as the welcome glass of cava upon arrival as well as our lovely City views.

See you again on your next visit!

Kind regards,

Borja Ayllon

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Reviewed August 22, 2014

this was my first time to London England but I have travelled many cities and places in the world.
I have to say the hotel was amazing the staff were super super friendly. They were a life saver since I was a bit overwhelmed at first how to use the public system. The hotel is very close to the Waterloo and Lambert Stations. I quick stroll to both of them. I had a wonderful view from my room on the 10th floor facing Downtown London and the Shard. The breakfast was amazing every morning and the service was excellent. Overall, I was so thrilled with this property and certainly travel there again. I consider myself a picky traveller and I was totally satisfied with this hotel and its services. Thank you H10 Waterloo London

Room tip: Ask for a higher floor
Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Silvad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this reviewResponded August 25, 2014

Dear Silvad,

How lovely to hear about your great experience after your stay in our hotel.

We strive to provide our guests with the highest level of service, and I am glad to hear that we lived up to your expectations and that you enjoyed our friendly staff, breakfast and facilities.

We would love to be your spot when visiting our city. I would recommend you to have a look into our website to take advantage of our online deals and become a H10 membership card holder to gain points, best available room and much much more every time you stay in a H10 hotel all around the world.

See you again on your next visit!

Kind regards,

Borja Ayllon

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Reviewed August 20, 2014

I thought this was going to be a top notch hotel. Unfortunately, attention to detail was missing. The bathroom was initially set up for one person rather than two, the shower was dirty. Room service kept forgetting things. The A/C couldn't go below 18. The music device wasn't set up for current iphones - just for iphone 3 or earlier. So not my favorite. It was disappointing.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank leslietsmallwood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 20, 2014

First of all the BIG plus : The location. 10 minutes to Waterloo station, 5 minutes to the Borough TUBE, London Eye/Big Ben etc. in around 15 minutes. that's perfect.

Great friendly welcome with CAVA at the reception, modern & also cosy hotel, nice room on floor number 9 with Shard view (..better then London eye..) ;-) and for H10 Club members also 2 bottles of water and a little box of chocolade. Tasty :-)
The breakfast was almost perfect. We missed only salmon, like in all other hotels on this level.

The room have a pretty good size for London (20qm) and for really good. But the bathroom needs a "fresh-up" : Lavabo in the bathroom was on one side broken & handshower not compl. fixed at the wall.

One thing is clear : At the next London visit we stay for sure in the H10 waterloo.
Best regards from Belgium, Gerd

......i almost forgot : At the last day we want drink a glass of wine in the bar on the groundfloor : It takes more then 20 minutes ( !!! ) until we get the right wine ! First she don't found clean wine glasses (..in a 4star hotel !?..), then she go up to the first floor to find glasses, then she don't found the bottle of wine in the bar and was running again up. Then the wine was not there, she come down, offer another wine and so on & so on.........
That's really something what must be absolutly better !

Room tip: Higher floor and with street view is absolutly okay. Then the most time you stay in the city and not in the hotel.
Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank gerdo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this reviewResponded August 21, 2014

Dear Gerdo,

First of all thank you so much for your review! We are glad you found our hotel a lovely place to stay when travelling to London.
We look forward to accommodating you next time you visit our city.

Did you have the chance to know about our membership card? We highly recommend you to become a member in our website so you can take advantage of it and get the best available online rate as well as the best room available, early check in, etc...

Thank you so much for your words about the sink at the bathroom . We are constantly renewing our facilities so we can provide the best service to our guests.

We are sorry about the delay on your last day drink at our lounge bar. We really appreciate your comment and would love you to come back soon and see how our hard work will turn this into an amazing professional, friendly and classy service.

We have just opened a brand new terrace bar in our 8th floor with amazing views over the London Eye, the Southbank and the City. We are sure you will love the spot!

See you very soon,

Borja Ayllon

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