We stayed recently for a London stop over and was very pleasantly surprised. The hotel was welcoming, with an open fire in the reception area. Rooms were very spacious and had all the amenities needed for a our stay.
The hotel unfortunately had a problem with a cracked water pipe, which resulted with us having only cold water in the morning. The manager greeted us at breakfast, explaining the circumstances and apologising for the inconvenience. Excellent customer service approach.
We aren't complainers, so we gratefully accepted the verbal apology from the manager.
On check out the the hotel had, without being asked, taken 50% off our bill for the couple of hours inconvenience we had had.
Thank you Thistle Hyde Park for your excellent service and communication. We will recommend you and stay again at your hotel.
- Official Description (provided by the hotel):
- Thistle Hyde Park dates from Victorian times, with a cosy, relaxed atmosphere reminiscent of a Pall Mall private-member's club. A refined, intimate building, it is a comfortable base from which to enjoy the nearby West End, Oxford Street and Mayfair. Within walking distance of Lancaster Gate and Bayswater Underground stations and a literal stone's throw from multiple bus stops, you'll find it easy to get from the hotel to wherever it is you wish to visit in central London. What's more, you have the luxury of two of London's finest public parks just across the road from the hotel entrance - perfect for a morning stroll, weekend picnic, or letting the kids run off all the excitement of a holiday in the City. ... more less
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- Also Known As:
- Thistle Hyde Park London
- Thistle Hyde Park Hotel London