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“Super customer service!”
Review of Thistle Hyde Park

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Thistle Hyde Park
Ranked #359 of 1,067 Hotels in London
Blackpool, England
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Super customer service!”
Reviewed 20 February 2012

We stayed recently for a London stop over and was very pleasantly surprised. The hotel was welcoming, with an open fire in the reception area. Rooms were very spacious and had all the amenities needed for a our stay.

The hotel unfortunately had a problem with a cracked water pipe, which resulted with us having only cold water in the morning. The manager greeted us at breakfast, explaining the circumstances and apologising for the inconvenience. Excellent customer service approach.

We aren't complainers, so we gratefully accepted the verbal apology from the manager.

On check out the the hotel had, without being asked, taken 50% off our bill for the couple of hours inconvenience we had had.

Thank you Thistle Hyde Park for your excellent service and communication. We will recommend you and stay again at your hotel.

  • Stayed February 2012, travelled with family
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Helpful?
1 Thank bfc2406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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Felixstowe, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 February 2012

We had a lovely overnight stay at this hotel. Our room was a junior suite which was beautiful. A very old building with lots of character. The staff were friendly and very helpful. Breakfast was very nice. Overall a lovely hotel I will certainly stay again.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Docker123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 February 2012

I stayed at the hotel early February 2012. The location was great and buses run past the hotel frequently giving access to the main sights in London very easily. Whilst the staff at the hotel were courteous and helpful the bedrooms were a source of major dissappointment. The rooms were small, infact they were taller than they were wide or long. The pillows were synthetic and 10cms high so sleeping gave you a cricked neck - no other pillows were available. There may have been a minibar at one time as there was a "cube" with a sign on for mini bar but no fridge inside. The bathroom taps were loose and tiles in the bathroom broken and severly cracked and misfitted. The door onto the patio was only kept closed with a small latch, no key or lock. The main entry door was not as secure as it could be as the chain latch was broken. All the problems were reported to the staff but nothing could be done during my stay (2 nights). Whilst the communal areas and breakfast was fine the rooms leave a lot to be desired.

  • Stayed February 2012, travelled with friends
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Helpful?
2 Thank aplaceinumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 February 2012

The best things about this hotel are the staff that are very friendly and courteous, the comfortable lounge and the location. We had booked a standard room and checked on the web what to expect and also read the Trip advisor reviews. We were very disgruntled about our room. No way did it come up to our expectations nor was it as described in their publicity. You will see from the photos what the room was no more than a corridor, we had to pull the bed out for my husband to get in and out of bed; this left about 18 inches or less to walk in. There was only one chair and no bedside tables. The hotel had provided a convection heater as the draft from the windows billowed the curtains about a yard from the window. The windows, which were French doors did not open. The bathroom was the same very small size, you had to come into the bedroom to get dried. Room number 102, so be warned. We had asked and was given a room at the front. We had also asked for adjoining rooms with my daughter, room 101. This was nearly as bad.

Room Tip: Do not chose room either 101 or 102 if there are two of you.
See more room tips
  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank Yorkengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belo Horizonte, Minas Gerais, Brazil
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 February 2012

We stayed at the Thistle for eight nights and it was the best in all aspects.
To start off with, we got a room upgrade as we arrived on January 31st. The room was gorgeous with a huge bed, a little living room and a beautiful and functional bathroom.
The staff was the kindest ever. I cannot remember a single person who was not sweet. there was a little booklet with the "twelve days of Christmas" with promotions ranging from free lunch for two to free work out...
The breakfast staff was very gentle and the food was good too.
No request was unattended.
The best part was that we left London and traveled around the UK for about 20 days and left a suitcase stored there. When we got back to London to pick it up before going on with our vacaltion, they lent us a conference room so that we could "repack" before going on... the best part... free of charge.
We have stayed at other five star hotels such as the Hilton and the Marriot and we elect !THISTLE the best in all aspects...

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank MietzeGeraldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 February 2012

What a great place - fantastic location - friendly staff - great management (very visible - so refreshing these days) - cosy and warm - competitive rates

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Rupert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 February 2012

We have stayed at the Thistle Hotel Hyde Park three times in recent years. We really like the location and have always found the staff to be very helpful and courteous. We really enjoyed the spacious junior suite with its great view of Kensington Gardens.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thistle Hyde Park

Property: Thistle Hyde Park
Address: 90 - 92 Lancaster Gate, London W2 3NL, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#214 Romantic Hotel in London
#254 Luxury Hotel in London
#272 Family Hotel in London
#316 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Hyde Park 4*
Number of rooms: 54
Official Description (provided by the hotel):
Thistle Hyde Park dates from Victorian times, with a cosy, relaxed atmosphere reminiscent of a Pall Mall private-member's club. A refined, intimate building, it is a comfortable base from which to enjoy the nearby West End, Oxford Street and Mayfair. Within walking distance of Lancaster Gate and Bayswater Underground stations and a literal stone's throw from multiple bus stops, you'll find it easy to get from the hotel to wherever it is you wish to visit in central London. What's more, you have the luxury of two of London's finest public parks just across the road from the hotel entrance - perfect for a morning stroll, weekend picnic, or letting the kids run off all the excitement of a holiday in the City. ... more   less 
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Also Known As:
Thistle Hyde Park London
Thistle Hyde Park Hotel London

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