We stayed recently for a London stop over and was very pleasantly surprised. The hotel was welcoming, with an open fire in the reception area. Rooms were very spacious and had all the amenities needed for a our stay.
The hotel unfortunately had a problem with a cracked water pipe, which resulted with us having only cold water in the morning. The manager greeted us at breakfast, explaining the circumstances and apologising for the inconvenience. Excellent customer service approach.
We aren't complainers, so we gratefully accepted the verbal apology from the manager.
On check out the the hotel had, without being asked, taken 50% off our bill for the couple of hours inconvenience we had had.
Thank you Thistle Hyde Park for your excellent service and communication. We will recommend you and stay again at your hotel.More
- Free Wifi