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2,830
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All reviewsthe executive loungebuckingham palaceprivate clubconservatory suiteromantic turndowna hot water bottlechampagne on arrivalrose petalscomplimentary snackshonesty barvictoria stationturn down servicemoment you arrivelittle toucheslounge areathe entire stafffifth floor
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Reviewed September 5, 2017

As the hotel management intern from Portugal said, "This hotel takes customer service to a new level. There is not better place I could learn." From the moment we arrived, we felt like we were being waited on hand and foot. We needed a bathroom in which to change after arriving from an overnight flight...We were given a room! We then came back from a tour and could hardly stay awake after being up 24 hours 9( bad flight). It was not yet check-in time. They gave us a room in which to take a nap! Look at the photos and see what they offer, but you cannot see from words or photos what extraordinary customer service they provide. Other things we loved: We were within walking distance from Buckingham Palace-across from the Mews. Wonderful, safe location near lots of restaurants. Rooms: Not huge but had everything you need but didn't know it-even a towel warmer! Comfortable beds! The "drawing room-type" lobby is so cozy but also elegant enough to be found in a country estate. Wonderful food laid out and wonderful cocktails. When in London, we will never stay anywhere else.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
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25  Thank Patty1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 3, 2017

I happened to stumble upon this hotel by accident but am I glad I did! We have our annual '41' stay each year leading up to Christmas and I look forward to it all year. We have stayed in rooms and suites and can honestly say that it is top class. Nothing is too much trouble. Guests are treated like royalty and the staff go out if their way to make sure your stay is special. From the complimentary champagne on arrival to the little treats they leave in your room, so far we have had a birthday cake, basket of fruit, wine and a signed photo from the cast of wicked when we went to see it a couple if years ago. We love the executive lounge and the honesty bar and last time, we were sent home with a goodie bag for the train journey home! Please don't change anything, you are perfect! Looking forward to next time x

Room Tip: Pure indulgence, opt for a suite with a fire if you stay in winter, it's really special x
  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
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3  Thank mommywood1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 31, 2017

This hotel goes above and beyond for all guests. The vibe of just checking in the hotel is a vintage royal English welcoming with a glass of Champagne and some chocolates waiting in your room. I was impressed by the towel warming racks in the restroom. They basically do everything they can to make you feel at home. I stayed in a Executive King room which was perfect for 2 people. If you have a lot of luggage you might have to think about upgrading. We had room service on both nights we stayed because most pubs in the area closed at 11. Thank you to the staff that went above and beyond while we stayed there.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
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1  Thank stevenfgregory90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 30, 2017

My daughter and I vacationed here for several days. The hotel is gorgeous, but what made it an exceptional experience was the efficiency, kindness and friendliness of the staff! The afternoon tea is not to be missed. The presentation was lovely and the treats delicious. In addition, their "plunder the pantry" is a generous and thoughtful way to welcome travelers weary from a long journey. The little extras such as the turndown service in the evening also made for a perfect vacation. Very memorable!

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
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3  Thank maryannc839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 29, 2017

The warm and friendly staff delivered exceptional service, They realized my daughter was entering university shortly and provided her a surprise congratulatory decorated cake! Small details were all looked after and their timing for fulfilling any request was outstanding. They were engaging without any feeling of being overbearing.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Lisa Hutton D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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