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“Good Stay” 4 of 5 bubbles
Review of Novotel London Waterloo

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Novotel London Waterloo
Ranked #319 of 1,087 Hotels in London
Certificate of Excellence
S Wales, UK
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good Stay”
4 of 5 bubbles Reviewed 26 March 2012

Stayed here for 3 nights. The reception staff were friendly and helpful. The rooms clean and comfortable. A short walk down the embankment and you are in Westminster. Had an enjoyable stay.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JLGSWales_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 28 March 2012
Thank you for your kind review with regards to your recent stay with us. It is always a pleasure to receive such positive feedback. I hope we will be able to welcome you back again in the near future.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,650 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed 11 March 2012

Arriving before noon, the receptionit allowed us to leave our luggage in a closed room. We were given advice and map in a friendy manner
Back to the hotel in the evening, we found a nice room ready to receive 3 persons, the canape being opened with towels and samples of hygienic products (soap and shampoo) ready for our nephew
when switching on the TV set, our nepwhew was pleasently surprise to see a personalised welcome shown on the screen
At the restaurant, we were kindly advice about buffet and menu. The waiter showed us the different starters and main dishes. Drinks were brought quicky and the waitress tried to speak in english with my nephew who is twelve years old. Although the answer was brief, that was one occasion for him to repy in english
After a good night, we enjoyed a very good breakfast with large choice.
On top of that, in term of value, the formula for 3 people, of which one is a young child, is interesting one.That help to feel like going back another time, with a sunnier sunday.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 March 2012
Thank you for providing us with such great feedback about your recent stay with us. I have shared your comments with the entire team and believe that this will be a great motivation for them. Hopefully we will be able to welcome you back again to the Novotel London Waterloo on your next trip to London.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalborg, Denmark
Level Contributor
124 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 10 March 2012

I stayed here for a week while in London. It is a lovely place to stay and I really appreciated the internet facilities.

Nice rooms - housekeeping knocked on my room door 3 times before the check out time. Check out time was at 12pm and housekeeping were knocking at 10am. RUDE!

The staff are nice however when I asked the receptionist to extend my stay she told me there was no rooms. My travel buddy then went to ask and with no hesitation she said no problem that will be fine.

It is very rude to judge people on how they look and there age. Just because I look like I cannot afford this hotel doesnt mean that I cannot pay for it! How insulting!

  • Stayed November 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Amelia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 March 2012
Thank you for taking the time to share your experience on Tripadvisor. I was glad to read you enjoyed the room and the internet facilities available in the Hotel. Your comment about knocking on your door on the day of departure has been shared with our Housekeeping Manager who will address this with the team. With regards to extending your booking I can inform you that even when the hotel is expected to be full rooms become available at a later stage due to guests cancelling late or departing early. Please contact our Front Office Manager, Lenny Rooijakkers, on H1785-FO@accor.com so we can further investigate the situation.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
1 review
4 of 5 bubbles Reviewed 6 March 2012

This is a nice clean hotel,with pleasant attentive staff who provided a quick and friendly service.The rooms are comfortable,and breakfast superb with an unlimited variety of continental and cooked foods.
The hotel is located near the river,so convenient for sight seeing.It is quite a long walk from the nearest tube,however there is a frequent bus service,and as a group we found the London taxis very reasonable.
I would stay at this hotel again.

Room Tip: The rooms have a double bed also a pull out double sofa bed.The toilets are separate from the bathro...
See more room tips
  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 7 March 2012
Thank you for your positive review about our Hotel. I have shared your feedback with the entire team and I am sure this will be a great motivation for them. When you stay with us next time please ask for a room with a view upon arrival. On the top floors you will be able to see parts of the Westminster and the London Eye. I hope to welcome you back to our hotel again in the near future.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Waterloo

Property: Novotel London Waterloo
Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#219 Family Hotel in London
#231 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo

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