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“Always good to return to” 5 of 5 bubbles
Review of The Chesterfield Mayfair

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The Chesterfield Mayfair
Ranked #11 of 1,086 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
suffolk
Level Contributor
129 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Always good to return to”
5 of 5 bubbles Reviewed 12 April 2012

The Chesterfield continues to provide excellent service and we enjoyed another three days at our favourite hotel in London. The service continues to be a highlight with everyone welcoming you back after a tiring day so you feel you happy to return. Thank you for treating us on this visit with such a good deal, we appreciated it. Breakfasts were once again lovely and the porridge continues to be a personal favourite, please dont take it off the menu even in summer.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SuffolkMobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 19 April 2012
Dear Guest,

Thank you for taking the time to write your brilliant review from your recent stay with us.

I’m delighted to hear that you enjoyed your stay at The Chesterfield Mayfair. I will be sharing your kind comments with my team about their service and I know how pleased everyone will be to hear that their efforts to deliver an exceptional experience.

Thank you, too, for your wonderful feedback about the porridge at breakfast you so enjoyed with us; I am sure our Executive Chef and his team will be very pleased to read your comments.

I look forward to welcoming you back to The Chesterfield Mayfair Hotel again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,021 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
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York, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

The hotel is very comfortable and has a convenient and quiet location. It has a good blend of high standards, friendliness and informality.

The Mayfair Weekend that includes full English breakfasts, an afternoon tea and bottle of champagne is good value for money.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 19 April 2012
Dear Guest,

Thank you for your writing such a lovely review and for taking the time to give us your feedback.

It was a pleasure to have you stay with us and I am delighted to read that you were able to enjoy our brilliant Mayfair Weekend Package. Thank you for all of your positive comments and I will be sure to pass these on to our staff members.

We look forward to welcoming you back again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
224 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
1 of 5 bubbles Reviewed 11 April 2012

After reading the TA reviews, I booked a superior king room at this hotel, despite the fact that room sizes were not provided on their website. I then submitted an inquiry through the website requesting the room size and the price of breakfast.
I immediately received an auto reply from the managing director advising me that I would be contacted from someone from the hotel or by someone from Avoya travel, their "travel partner".
Within an hour I received a) a form email and b) a phone call from Avoya saying that they had been given my email by the hotel and that they would be happy to assist me if I emailed or phoned them. Neither communication provided an answer to my questions. The bulk of the email was to tell me that they had many promotions that they were sure would interest me.

I then phoned the American contact number only to discover that they knew nothing about the hotel. I was transferred to an agent who, they assured me, would be able to help, and she knew nothing about the hotel. She said she could get the information and call me back in about half an hour. I told her not to bother and called the hotel myself.
I was informed that their superior King room, the largest non-suite room, was 156 sq. ft. Now, I've been to London many times and know that hotel rooms can be small, but I've never encountered quite this small a room - perhaps the reason the hotel website doesn't provide room sizes!
The most disappointing part of the whole experience was the difficulty obtaining information from the hotel and their "agents". A fact which I felt didn't bode well for the service which would be provided in the hotel itself.

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank boundary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 25 April 2012
Dear Guest,

Thank you for taking the time to give us feedback.

I would like to apologise most sincerely for the poor experience you recently had when making your reservation. I would like to assure this is not the level and standard of service we pride ourselves on at the Chesterfield Mayfair.

Your queries were dealt with an independent 3rd party who I am sorry to say on this occasion was not did not provide the personal level of service we expect. I regret we were unaware of the situation while you were still booked in the hotel as we would have done our best to resolve the situation immediately for you.

For any future reservations please do contact our Reservations team directly on 0207 958 7729 or via email bookch@rchmail.com who will be happy to assist. I hope look forward to welcoming you to The Chesterfield Mayfair in the future.

Kind regards,

Oliver
General Manager
The Chesterfield Mayfair Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 April 2012 via mobile

Great facility, terrific room and nice intimate bar setting.

Also, great location near Green Park underground station.

Stayed March 2012
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 12 April 2012
Dear Guest,

Thank you for writing such a lovely review from your stay with us.

I am thrilled to read that you had wonderful stay with us and I look forward to welcoming you back to The Chesterfield Mayfair again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herne Bay, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

This has to be one of the finest hotels I have stayed in (and preferred it to my stay in a riverview suite at The Savoy) staff are amazing, impeccable mannered ,respectful and with useful information on travel,local restaurants , We stayed in a King room on the 4th floor it was calm,quiet and immaculate!just what we needed on a break without the children ,in short we cannot wait to for another excuse to have a weekend away and we know where we are going to stay!,oh nearly forgot Full English breakfast is a must :)

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langley, BC
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

We stayed here to celebrate a variety of events kicking off our 2012 year. The staff went out of their way to recognize both our 30th Anniversary as well as my wife's completion of her Masters degree. Personal touches like that are what make a good hotel great.

The staff and service was excellent and certainly warrant no complaints from us. The location of the hotel is truly central; it is easy to walk to most anywhere you want to go. It would be nicer if London would relocate the Green Park tube line a little closer, but I don't think that's too likely! :)

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Langley_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 12 April 2012
Dear Guest,

Thank you for posting such a lovely review from your recent stay with us.

I am delighted to read that we were able to welcome you for such a special trip. I am pleased that all the extra little touches helped to make your stay with so memorable.

It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

We look forward to welcoming you back to The Chesterfield Mayfair again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

Absolutely love everything about this lovely boutique hotel including the great location...but their passion for service is what really shines from the moment the cab pulls up; the doorman greets you warmly; the reception desk is equally welcoming and efficient; the bellman and concierge are eager to get you settled; the rooms are all warmly and thoughtfully appointed (right down to the heated bathroom mirror to eliminate fogging from a hot shower). This was our second stay and we can't wait to return! A special thanks to everyone-especially Adam- when delivering morning room service to our daughter who awoke with a terrible sore throat. The hot tea and fresh/warm croissants with jam brought her back to life for our last full day in London!

Room Tip: Most rooms are very quiet as the hotel is in a lovely residential area - padded/fabric on the walls...
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roberta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oraggett, General Manager at The Chesterfield Mayfair, responded to this review, 12 April 2012
Dear Guest,

Thank you for taking the time to write your wonderful review.

I am delighted that all the small touches in the room created such a warm and thoughtful home away from home environment. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members, in particular Adam.

Thank you once again for taking the time to share your experience with us and I look forward to welcoming you back to The Chesterfield Mayfair in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chesterfield Mayfair

Property: The Chesterfield Mayfair
Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in London
#11 Luxury Hotel in London
#13 Romantic Hotel in London
#17 Green Hotel in London
#41 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Chesterfield Mayfair 4*
Number of rooms: 93
Official Description (provided by the hotel):
Enviably located in exclusive Mayfair, near to designer shopping and many of the city's most iconic attractions, the Regency style hotel feels comparable to a traditional private club. Quiet, calm and efficient service blends with supreme comfort and luxury. Guest rooms and deluxe suites combine superb facilities with relaxing surroundings. The Library, Butlers Restaurant, Conservatory and intimate bar cater for every culinary whim or inclination. ... more   less 
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Also Known As:
The Chesterfield Mayfair Hotel London
Chesterfield Mayfair Hotel
Chesterfield Mayfair London

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