We expected great things from this hotel, because it was rated #3 of all the hotels in London. Some aspects of our experience were good. The location, in Knightsbridge, is wonderful. It's an elegant, interesting area. The Victoria & Albert Museum is a five-minute walk away. Another positive aspect of the Egerton is the politeness of the staff. They are obviously taught to be extremely polite, and they are. The hotel contracts with a car service that was excellent. Both drivers were punctual and polite, and the cost was reasonable.
However, the hotel had many drawbacks. There was a well-equipped writing desk, at which we couldn't write! The desk was too low, and the chairs were too high, so that it was impossible to use the desk. The staff brought three different chairs, none of which worked. I asked for a stool or hassock, didn't get it, and gave up. So, I ended up writing postcards using a book as my "desk." The room itself was small, although not tiny. Still, the area between the foot of the bed and the desk was narrow, so we had to plan our movements to get past each other.
We had problems with both the heat and the toilet, but the staff fixed both when we notified them.
The breakfast room was clean but small. Again, the service was excellent, but the Continental breakfast featured Kellogg's cereal in small boxes. (Fine for the Fairfield Inn, but not for the third best hotel in London!) There was also a English cereal in boxes, which was OK, but not special. We tried ordering from the menus, but didn't enjoy the food. The staff asked how they could make breakfast better for us. The problem was that I didn't want to say, "Make the coffee stronger, make the pancakes lighter, and serve the omelette unburned and less greasy." What we did was walk around the corner to Patisserie Valerie, and ordered their wonderful coffee and great English breakfast. Life's too short to eat mediocre food, even if it's included in the price of your hotel room.
I realize that this review represents a minority opinion. If you like a hotel with maids dressed in the classic maid's costume, with the short black dresses and white caps and aprons, then this is the hotel for you. It just wasn't the hotel for us.
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- Also Known As:
- Egerton Hotel London