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“Minority Opinion” 3 of 5 bubbles
Review of Egerton House Hotel

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Egerton House Hotel
Ranked #3 of 1,078 Hotels in London
Certificate of Excellence
Buffalo, New York
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Minority Opinion”
3 of 5 bubbles Reviewed 26 April 2012

We expected great things from this hotel, because it was rated #3 of all the hotels in London. Some aspects of our experience were good. The location, in Knightsbridge, is wonderful. It's an elegant, interesting area. The Victoria & Albert Museum is a five-minute walk away. Another positive aspect of the Egerton is the politeness of the staff. They are obviously taught to be extremely polite, and they are. The hotel contracts with a car service that was excellent. Both drivers were punctual and polite, and the cost was reasonable.

However, the hotel had many drawbacks. There was a well-equipped writing desk, at which we couldn't write! The desk was too low, and the chairs were too high, so that it was impossible to use the desk. The staff brought three different chairs, none of which worked. I asked for a stool or hassock, didn't get it, and gave up. So, I ended up writing postcards using a book as my "desk." The room itself was small, although not tiny. Still, the area between the foot of the bed and the desk was narrow, so we had to plan our movements to get past each other.

We had problems with both the heat and the toilet, but the staff fixed both when we notified them.

The breakfast room was clean but small. Again, the service was excellent, but the Continental breakfast featured Kellogg's cereal in small boxes. (Fine for the Fairfield Inn, but not for the third best hotel in London!) There was also a English cereal in boxes, which was OK, but not special. We tried ordering from the menus, but didn't enjoy the food. The staff asked how they could make breakfast better for us. The problem was that I didn't want to say, "Make the coffee stronger, make the pancakes lighter, and serve the omelette unburned and less greasy." What we did was walk around the corner to Patisserie Valerie, and ordered their wonderful coffee and great English breakfast. Life's too short to eat mediocre food, even if it's included in the price of your hotel room.

I realize that this review represents a minority opinion. If you like a hotel with maids dressed in the classic maid's costume, with the short black dresses and white caps and aprons, then this is the hotel for you. It just wasn't the hotel for us.

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank Herman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,174 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Gloucestershire
1 review
5 of 5 bubbles Reviewed 26 April 2012

It's our third stay at this wonderful hotel and we are as ever taken aback by the genuine warmth and professionalism of the staff. It is rare to find such gems nowadays! They never cease to make us feel at home and the rooms are made up so thoughtfully and beautifully. A unique experience that will make you want to go back for more. Thank you !

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Camilla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

The Egerton House Hotel is a little hotel with beautiful rooms. Although the rooms are little, they are equipped different. The baths size is okay. The employees was every time helpful and helped us in the most situations. The position is practical because you can reach many restaurants, bars and locals fast by foot. The hotel is in the Brompton Road not wide from Harrods away. Furthermore the hotel has a own bar with a camin. There you can relaxe und can feel like at home.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank MeLuKrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurgaon
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

I would agree to the review below. it is a great place to stay. I highly recommend this great property!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank debina s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 April 2012 via mobile

Yes I agree with all the reviews written before and cannot add anything to those comments. The staff are wonderful and do make the difference. Well done and we will be back.

Stayed April 2012
Helpful?
2 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

A miniature jewel of an hotel perfectly situated for anything “Knightsbridge”.
Of course it goes without saying that the staff get to know you very quickly by name in this most intimate of buildings. It’s also a very special place to visit now that Antonio heads up the bar. A legend amongst his contemporaries and customers who really know their dry Martinis I most heartily suggest that you do not leave London until you’ve attended one of Antonio’s magical theatrical Martini experiences.
Oh, and the food’s great too!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TopTripie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

We stayed over the weekend of the 1st April and were completely bowled over from the moment we arrived till we left by the wonderful staff. The room was superbly furnished and the bed gave us the best sleep we've ever had in a hotel! The breakfast is to die for, from lovely warm toast, perfectly cooked eggs. to hot tea and coffee! It is obvious that the hotel takes great care in the training of their staff and it is reflected in the attention to detail as well as their genuine care for you during your stay. Without doubt better than any of the larger 5 star hotels we've stayed at, and can't wait to find an excuse to revisit.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Egerton House Hotel

Property: Egerton House Hotel
Address: 17-19 Egerton Terrace, London SW3 2BX, England
Phone Number:
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in London
#3 Luxury Hotel in London
#6 Family Hotel in London
#13 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Egerton House Hotel 5*
Number of rooms: 28
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Also Known As:
Egerton Hotel London

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