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Reviewed May 24, 2013

It was Chelsea Flower Show week so most hotels wee fully booked and we were lucky to get a room.

The Gainsborough is apparently a 4 star hotel but felt like a tired 3 star hotel. The hallway room number signs had seen better days (as had some of the electrical points) and were held together with cellotape in places. Our room (number 118) had tall ceilings that probably measured more than the rooms width or length - so the very small double bed only just fitted. The side table, desk also showing signs of wear and tear. The tv was a vintage model - enough said. The bathroom tiled floor was cracked, the lavatory seat broken and only just hanging on. On the plus side the bath/shower attachment gave out strong flow of good hot water.

Luckily we were only there for one night but breakfast the next day offered a choice of the usual cereals and rolls but only some cheese slices and some processed ham slices as the "Continental" selection. No choice of a variety of cold meats or smoked salmon that we would expect from a 4 star hotel.

  • Stayed: May 2013, travelled on business
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Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 23, 2013 via mobile

Such a value for $85 a night! S. Kensington is my favorite London neighborhood because of ease of transportation, excellent restaurants, and proximity to museums and excellent shopping.

Breakfast was excellent. The coffee was fresh and strong. The wait staff superior. One young lady went so far as to make me fresh lemonade.

The front desk staff was perfunctory. A smile would go a long way.

  • Stayed: May 2013
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1  Thank Petruchka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 23, 2013

I would definitely not rate this hotel as a four star. The decoration is definitely tired and I would call it "cheap English country style." The room did not seem very clean and the bed was very hard. Also, rooms facing the street are very noisy. Room rates are quite high so for this price, I think you can find better in London. On a positive note, it is well located, not far from South Kensington tube station.

Room Tip: Rooms facing the street are very noisy
  • Stayed: May 2013, travelled on business
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1  Thank londonmlle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 8, 2013

We got a pokey room for three. Old fashioned decor, a tv that came from the ark. The room clean but the poor decor made it look grim. The beds were just the most uncomfy ever but good if you have back problems!

Total lack of management, if you wish to complain, but don't worry the receptionist will kindly call the manager at home to arrange discount to make the cost bearable. Apparently we were paying a high rate so discount made it the usual rate which was ironic. To be fair the receptionist was lovely and very appologetic and I suspect is used to complaints. There are plenty of hotels in London far better. We stayed at the Ibis the following night which is 2 star and it was fantastic in comparison. Not sure how it gets a 4 star rating the inspector must have been having an off day!

I think the lack of replies on trip advisor from the management says it all.................

Room Tip: Stay at a different hotel!
  • Stayed: February 2013, travelled with friends
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1  Thank Meme102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2013

Just around the corner from V&A Museum, South Kensington Stations, a taxi rank, walking distance to Hyde Park etc etc. it's a great location with great access to London sights.

Yes, as other have said, the rooms are very small and the place is dated (though not without a certain character it has to be said), the television is old and the room was a little cold, but its clean and I slept well.

If you're looking for a cheap room to access London, perfect. If you're looking for somewhere to spend any amount of time in, possibly not the best.

Has to be said, night staff were very helpful when I took unwell.

  • Stayed: April 2013, travelled on business
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Thank AllyCoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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