I only booked into this hotel as I was going to the Chelsea Flower Show and it had rooms available in my budget. I cannot believe they advertise themselves as a four star hotel. I chose a Superior Single room and all I can say is I would hate to see what a standard one looked like. The room is tiny and with a poor layout which makes you feel like you are staying in a cell.
The bathroom is old, the shower stall slippery with no rubber mat provided and the water pressure is appalling. The hotel advertises it has a restaurant, which it doesn't. When I asked, they actually send you to the hotel across the road, who told me that they also provide the room service to the Gainsborough. They also advertise that they have heating and cooling. My room on the second floor only has a floor standing unit with a hose out the window , which I tried yesterday as the room was hot and stuffy. The noise was unbearable and there is no way you could use this in mid summer to cool your room. There is also a stand up fan stored in the wardrobe. The heating is actually an oil filled plug in heater stored in the wardrobe. The TV is on the desk and you would not be able to watch it from the bed, due to the room layout.
Someone from housekeeping knocked on my door while I was in the shower and shouted something that I could not understand, so I rang reception to find out why to be told they would call me back, which hasn't happened. The woman on reception when arrived was obviously having difficulties dealing with check ins and just kept telling me " that the tea and coffee in the room was free" . Well that is the usual in a hotel, so I'm not quite sure why she kept repeating it. Mind you I have no idea how you would make it, as it , as the kettle and teak making equipment is stored in the wardrobe and there is really no space for it. For the price, this hotel is the worst place I have ever stayed in. I would rate it more as youth hostel star , although I have stayed in better hostels than this room.
The only positive is the location to the tube and museums, however I would advise to look for something else in the area.
- Official Description (provided by the hotel):
- Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more less
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- Also Known As:
- Gainsborough Hotel London