I was staying here for business and was placed at he hotel by our internal travel agent, I would have moved if I had to pay for it myself. The welcome by the reception team was below average and slow, it took 3 people to attend to 2 guests checking in. The rooms are very small for a rack rate of £160 per night, they lack any kind of features but plenty of mould in the bathrooms and windows. Room 120 is a double room, very standard decor but okay and bearable as I had no plans to stay in my room all day and night. It wasnt until 1am when the wind got up that I noticed that the windows wouldnt close properly and made a lot of banging noise, this didn't give me a good nights sleep. To add to the matters the fire alarm went off at 4am and there was a siren in my small room which made my ears ring for a while. After the alarm had stopped the corridors didnt, floorboards creaked with people running around (I assume the night staff). The next morning I had hoped that someone would have made an apology at breakfast or in the reception area - no one did! Breakfast is okay, a slice of bacon, 1 sausage, mushrooms, beans and your choice of egg, plus the usual continental options. I approached reception to advise them of the window issue and asked to be moved, I was advised that they would try to fix the window. I mentioned the fire alarm going off at 4am and was greeted with a shrug! I did manage to get moved to room 109, a room not much better than the first, the heating was up very high; very high, I realised why when I as woken up by the French door opening in the wind - no lock, no latch and no means to keep it closed. I was on the first floor which isn't much off ground level with a juliette balcony, needless to say I didn't feel safe. On check out I mentioned this and they said they knew of this issue and would have it looked at; I got the feeling they won't. The hotel offers free wifi, VERY VERY frustrating, it requires a password which reception give to you but every 30 seconds it logs you out and sends you back to the Best Western landing page.
To summarise, don't pay this money unless you don't mind the wind blowing in your room, random fire drills, mould everywhere, lack of a safe feel and staff that really couldnt be bothered.
This is a Best Western hotel owned and run independently by The Lowy Group as it stated in Reception.
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- Also Known As:
- Best Western London
- London Best Western