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Reviewed June 30, 2008

I booked this hotel based on the fairly good reviews and because they had an apartment room that could sleep 5/6 people. A group of my girlfriends and I were going to London for the weekend and loved the idea of a suite that we could all stay in together and have a good old laugh.

I booked this hotel and even rang the day before to check that they had the booking for 5 in the apartment room, which they did. When we arrived we were informed that the apartment room was not available and that we were in two twin rooms one of which would have an extra bed put in it!

I was not very happy about this and when asked why this was the case was given some sob story about the people who were in the room being unable to leave but we could still have the 2 rooms for the same price of apartment.... how kind!

We did not receive an apology and the staff sniggered behind our backs and were inpolite, they thought it was all highly amusing that they had put a serious dampner on our weekend.

If I had know the apartment was not available I would have booked elsewhere!

We asked to speak to the manager and told that "he did not liked to be called".... what kind of manager is that!

I then asked why the other people had not been asked to leave and the supervisior claimed they had left the hotel early, any other decent hotel would have told the other people that yes of course they could stay an extra night but not in the only apartment room as this had been booked by another group, but no, this is way to difficult for them.

After being totally fobbed off we informed the hotel staff that as we had no choice other than to stay in the 2 other rooms they should give us a discount as compensation, to which they replied we were getting the 2 rooms cheaper as they would only take payment for the apartment room. I explained to them this was not the point and was hardley compensation aas we would never pay more. They then told us that they could not give a discount as they were not authorised too and needed payment upfront, remember the manager does not like to be called!

Eventually they did agree to give us a discount, so they lied to us again as they could authorise it without the manager!

To make things worse the rooms were very small and basic whereas I know the apartment room is of a good size, plus one of the girls had to sleep on a bed that was shoved in any old how.

I would not recommend this hotel as they were very rude!

  • Stayed: June 2008, travelled with friends
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1  Thank Rabbezee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 27, 2008

I've stayed here previously in 2006 and wasn't terribly impressed but we have just had a very positive stay this weekend. The standards have really improved and the rooms, corridors and the breakfast area all refurbished - I was pleasantly surprised. Our room was large, clean and well equiped and the breakfast was varied and tasty.
My only two dissapointments were the standard of reception staff - very uncheerful when we arrived coupled with a late check-in so our room wasn't ready (we arrive at 12:30pm!) and the Night Porter was very rude when he had to let us in at 1am (who doesn't stay out late in London?) - we were made to feel like naughty teenagers!
However, overall this hotel is much improved and excellent value for money - espcially considering the great location off Regent's Street. I would recommend this place to anyone on a budget who wants simple and straightforward accommodation, just don't be put off by the surly staff.

  • Stayed: May 2008, travelled with family
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1  Thank Catnatweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 30, 2008

Astor Court was a very central hotel close to regent street and oxford street.
room was basic but very good, a continental breakfast was included and the staff were friendly.
Bed was comfortable and got a good sleep
would recommend this hotel to anyone

  • Stayed: March 2008, travelled as a couple
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Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 28, 2008

We booked a quad family room and were delighted when we arrived to a spacious 2 bedroomed room. It was spotlessly clean, beds were comfortable, ample supply of towels and sufficient cupboard and wardrobe space.

Continental breakfast, included in price (£99 prpn), was enough to get us through til lunchtime. Staff both at reception and in dining room were very pleasant and assisted with all enquiries.

We chose this hotel because of central location and price and we were not disappointed. Of course decor and furniture could be updated but It was a lovely surprise for a budget hotel and if we return to London we would definitely go back to Astor Court Hotel.

  • Stayed: March 2008, travelled with family
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1  Thank neillfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 16, 2008

Choosing small London hotels with great locations can be dicey. Had a number of upsets around the Russel Square hotels with terrible "value" hotels. Astor Court is small, very freindly service, great location 5-10min walk from Oxford Circus. Rooms are fairly new. Only complaint is that there was no hot water for a morning shower.
I will return to this hotel.

  • Stayed: March 2008, travelled on business
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Thank AviD42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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