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“Fabulous Experience”

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The Milestone Hotel
Ranked #3 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 23 March 2012

Stayed here for a week last August for a girls trip with my young daughters and the service and accommodations could not have been better. Both Neil at the front desk and Neil the concierge were incredibly helpful and Pedro gave the kids a wonderful tour that was part of the family package we booked. We had a wonderful dinner in cheneston's one night with my parents who were visiting at the same time - highly recommend the Dover Sole! This trip was a very special splurge for us and this hotel did not disappoint.

  • Stayed: August 2011, travelled with family
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2  Thank wooches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, Front Office Manager at The Milestone Hotel, responded to this reviewResponded 28 March 2012

Thank you so much for your kind words about your stay with us. I was delighted to read that we met your expectations in our restaurant and with Pedro, our fantastic Butler, showing your children around the hotel. That has proved very popular with our younger guests.
I sincerely hope that we have the chance to welcome you and your family back to the hotel in the near future.

Kind regards,
Neil Anderson
Front of House Manager

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Reviews (1,974)
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1,318 - 1,324 of 1,974 reviews

Reviewed 23 March 2012

I travel every week to London and it's been a very pleasant surprise to discover The Milestone. Excellent service, taking care of every need. Good restaurant also, including an amazing wine list. Finally, the location is perfect. Will repeat.

  • Stayed: March 2012, travelled on business
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1  Thank abernad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 29 March 2012

Dear Reviewer

Thank you for reviewing The Milestone Hotel

It’s wonderful to read that such a regular traveller as yourself rates us so highly. We are always especially delighted to read comments about our restaurant Chenestons from our repeat guests, and hope that we will remain your first choice for your stays in London.

I sincerely hope to welcome you back to The Milestone Hotel again soon, and I look forward to meeting you.

Kindest regards

Geoffrey Wild
Deputy General Manager

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Reviewed 20 March 2012

This hotel is a luxurious place to stay. The facilities are excellent which include a pool and a gym. The staff could not have been better and pedro the butler was great showing us round the hotel and resolving any issues. The area could not be better near hyde park, the tube and museums. A big thanks to all the staff and I could not thing of anything bad about the hotel. We would recommend this hotel and will come back in the future.

  • Stayed: March 2012, travelled with family
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1  Thank Colm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 22 March 2012

Dear Reviewer

Thank you for your lovely review of The Milestone Hotel

I am happy that you enjoyed the hotel tour with Pedro; he does thoroughly enjoy showcasing our lovely property. I am happy that you managed to visit some of the many Museums and attractions in our local area. I have made a note to give a special thank you to our team at the next team meeting as they thoroughly enjoy hearing how much our guests appreciate their service.

I sincerely hope to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager

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Reviewed 18 March 2012

We stayed last year for one week with our two kids and it was the best experience. Alexandra ,the receptionist, was very helpful and very nice , but most important , very professional. Location is unbeatable and restaurant was wonderful.

  • Stayed: July 2011, travelled with family
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2  Thank Ruth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 19 March 2012

Dear Reviewer

Thank you for your review of The Milestone Hotel

I am delighted to read that Alexandra took such good care of you during her stay. She was delighted to read your comment as she does really go out of her way to make sure all our guests have a wonderful time. I am happy that you enjoyed being in our Borough of London with all its wonderful attractions and Museums.

I sincerely hope we will be able to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager

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Reviewed 14 March 2012

Although it is a bit pricey, Milestone delivers a real personal touch in a fine environment. The head guy in the restaurant has endless stories about this and that-----the breakfast is great (excellent scottish smoked salmon)----location is great too. The rooms are fine, very comfortable and well kept, but nothing extraordinary when compared to other hotels of this category.

  • Stayed: October 2011, travelled as a couple
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5  Thank alanglazen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 19 March 2012

Dear Reviewer

Thank you for reviewing The Milestone Hotel

I am happy that you enjoyed your stay with us and particularly pleased that you enjoyed the Salmon we serve at Breakfast. We do benefit from a wonderful location opposite Kensington Palace with great access to local shopping and attractions.

I hope we will be able to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager

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Reviewed 5 March 2012

We have just returned from our weekend trip to London, we enjoyed it very much. The hotel was so friendly and not at all stuffy, people were engaging and genuinely interested in anything they could help you with. The room we had was a suite and it was truly spectacular even down to the candlelit bathroom.

The room overlooked the park, so when booking its best to ask for a room that over looks the Park, as some can look onto the conservatory which can be a bit noisy at times. As regards to the food, if I am honest we were not impressed at all, very expensive and all quite cold. breakfast was really nice, so if you I were you I would use the facilities this hotel has to offer but eat elsewhere after all you are in London tons to choose from.

Overall definitely visit again.

Room Tip: Ask for a room which overlooks the Park
  • Stayed: March 2012, travelled as a couple
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1  Thank Weekendtravelle... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, Manager at The Milestone Hotel, responded to this reviewResponded 5 March 2012

Thank you so much for your kind comments following your most recent stay with us. I am delighted to note that overall you very much enjoyed your stay with us and that you felt we took good care of you. Whilst I am pleased to read that you enjoyed your breakfast, I am very concerned that you were disappointed with the other items of food that you ordered.
As guests who have stayed with us before, you will know that we really do want to ensure that every aspect of our product is consistent. We would welcome any additional information or comments about the items that you ordered so we can ensure that we take any remedial action to address this. We very much look forward to welcoming you back to the Milestone on your next trip to London.
Kind regards
Andrew Pike, General Manager, Milestone Hotel

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Reviewed 29 February 2012

We'd previously stayed at the Milestone for a show in the Royal Albert Hall in 2010 and when I was looking for a special treat for my wife a few months after the arrival of our baby in November 2011, I knew the Milestone would be the perfect place. It sounds like a cliche but from the very moment you arrive at the entrance, you are made feel completely welcome by everyone in a genuine, warm-hearted manner. The attention from then until the moment you leave is like no other hotel I have ever stayed in without ever being over-bearing. We especially loved the little touches in the room when we returned to it after our dinner. We would come to London especially just to stay here.

  • Stayed: January 2012, travelled as a couple
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Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this reviewResponded 5 March 2012

Dear Reviewer

Thank you for your wonderful review of your Milestone experience.

I am delighted that you chose to return to The Milestone to celebrate the birth of your baby; congratulations and we wish you all the best. Our team work endlessly to ensure every one of our guests feels engaged yet aim to always be as unobtrusive as possible. I am also happy to read that The Milestone is your preferred London hotel and look forward to welcoming you back again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 1,072 Hotels in London
Price Range: $492 - $1,449 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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