None of the rooms have safety bars in the showers (no tubs). Some of the rooms are accessible at the top of a stairway with the door right at the top leaving the client reaching up to push open the door while holding luggage. Very limited bellhop service; slow small elevator. Climate controls did not seem to alter conditions in the rooms. Only breakfast is served in the "dining room", it is quite adequate in spite of filler tasting sausages. Chef Eric prepares excellent fried eggs on request, they are a better choice than the buffet table scrambled. The dining room staff are friendly and attentive; the desk staff vary in manners. Many of the staff have limited English ability, knowing another language helps. The building entrance has steep steps without a bannister, and they are slippery when wet. Clearly not a recommended hotel for older guests.
- Official Description (provided by the hotel):
- Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more less
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- Also Known As:
- Best Western The Cromwell Hotel London
- Best Western London
- London Best Western