My stay was for business over 4 nights during March 2012. I was really quite pleased with the hotel, both the room and the service exceeded my expectations. This being only my second time in London and having had a very mediocre experience at the Mayfair for something like 1.75x the price (and after having a number of people flippantly comment that London hotels don't get much better), I had already lowered my expectations for this stay. I was very pleasantly surprised when I was greeted by a friendly and efficient staff. The standard room I got did not seem old or dingy in any way, and I had no problem with controlling the temperature (which had been a problem at the Mayfair). I dined at both the Maze and the Maze Grill that week and while I thought the food at both places was good, neither blew me away. Maze Grill did have a great steak though, if that's what you're looking for.
One incident of note was the effort the staff put in to rectify a mistake they had made during my stay. A maid had thrown away the clear plastic Ziploc bag I had used for my toiletries to comply with flight regulations and when I told the front desk about it, they found a way to get me a new one despite not having any on the premise. I believe they may have gone to the local drug store and actually purchased a new one for me, which was above and beyond. So, thank you to the staff at the Marriott and I would not hesitate to stay here again.
- Official Description (provided by the hotel):
- Located in the fashionable Mayfair neighbourhood, the London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End. ... more less
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- Also Known As:
- Marriott London
- London Marriott