This hotel is in tatters. The paint is peeling off the walls and it has dodgy old furniture, musty carpets and curtains. It's so dusty that it made a friend of mine with a dust allergy quite ill. The rooms are tiny.
Be prepared to be ripped off when it comes to the internet. They charge outrageous fees for access to their WiFi, notwithstanding that internet can be obtained very cheaply by hotel businesses these days.
I raised the concern with the manageress of the hotel in the first instance to give her the opportunity to make this right and was met with an incredibly rude, surly and impatient manner. She certainly does not meet any basic minimum standard in customer service.
I cannot imagine how this person treats her staff if this is how she treats her customers, and that can only make for unhappy staff and an even worse experience for guests visiting the hotel.
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- Also Known As:
- Grange Strathmore London
- Hotel Grange Strathmore