My husband and I stayed here for a week between March 6 and March 14, 2012. While the reception staff was very accommodating and friendly, the overall quality and condition of the rooms was disappointing. I would rate the reception staff and Concierge a 4.5, who greeted us warmly each time we entered the hotel and were helpful with restaurant suggestions and reservations. Twice, however, they failed to give us the wake-up call we had requested.
The room was generally quiet, but the bed was uncomfortable, due to poor back support. it dipped in the middle. I looked at the mattress. It was one of those inexpensive with blue and white striped ticking, definitely not high quality. They really need to upgrade their mattresses. Also, the room was very small. That may be the case for hotel rooms in London, in general, though. Two lampshades were in poor condition. One was actually torn, and another stained. The bathroom, particularly the tile floor, was ice cold. According to staff the bathrooms in this hotel are not heated. I don't know whether or not that is common in London. Overall, since we were paying almost $300.00, I would have expected a more presentable room and comfortable bed.
- Official Description (provided by the hotel):
- Discover sophisticated comfort at the London Marriott Hotel Kensington. Set in an ideal location, our hotel in Kensington, England offers easy access to London's most celebrated landmarks, including Hyde Park, the Natural History Museum and Kensington Palace. ... more less
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- Also Known As:
- Marriott London
- London Marriott