I've been to Eden plaza a few times over the past few years and generally a well presented clean and basic London hotel at a reasonable price.
Internet connection is very patchy so transferring day to day business docs was very painful even in the main reception. Staff are generally polite with regard to standard check in etc but don't respond too well to any other requests.
I was given a room with a bath on this visit, the bath had no plug so I requested one from housekeeping (main reception) was told they couldn't bring one to my room but I could collect one from reception. When I went to reception minutes later I was told by the same member of staff that "its company policy not to issue bath plugs" after a tedious debate I was told that I had been issued a "nice" room and basically should be grateful !! Not too impressed.
- Free Wifi